Sky in the past has chosen based on their feeling of what will be stable.

Thanks John, have tried contacting Sky and they refuse to do anything, keep sticking to the line that speed is above the estimated range they quoted so nothing else needs done which is really unfortunate.

In which case you should be able to demand a penalty-free release from any minimum term, and move to a provider who is more helpful.

How?

Penalty free release only kicks in when speeds are below what the ISP promised.

The MGAL figure now includes reductions for what they expect peak time speed impact to be so will often be lower than the theory says the minimum connection speed will be

In reply to a post by MrSaffron:

How?

Penalty free release only kicks in when speeds are below what the ISP promised.

I would suggest that not allowing the user to be placed on an Openreach product that BT Wholesale says is available at a significantly higher speed is an unfair contract term.

There is no reason at all that the higher speed would be particularly unstable, or cause the speed obtained, whether sync or throughput, to fall below the promised one.

At worst it would require a deadlock letter and dispute resolution service, but it should be resolved much quicker than that if a high enough level is reached in Sky. (It shouldn't need to be particularly high either). I would expect the higher speed would be provided rather than the getout.

The only major reason the OP wouldn't want to go that way would be if services only available on Sky were regarded as essential, in which case basically the same route could be taken but simply pressing the speed request in the same way.

Ta - was just double checking you were not trying to invoke the Ofcom speeds code of practice.

So yes you can argue Sky is being unfair, but if they don't budge then the dispute resolution path which can be lengthy may need invoking.

More likely whoever the OP has spoken to at Sky failed to realise that he is talking about the connection speed, not the throughput.

Assuming the OP really has been told he has been upgraded for free, it is patently obvious from the connection speeds that he hasn't. As you said a bit back.

My suggestion earlier of moving elsewhere, and how to go about it, was on reflection a little premature. (Though not irrelevant). I'm sure it must be possible to get hold of someone in Sky who will see that something has gone wrong.

Seems like Sky are doing this number on everyone. I had Fibre unlimited plus with my speed at 55Mbs checked at sky and by them also.I have just been "upgraded" to superfast which has dropped my speed to 39Mbs,obviously my line can handle the upper speed as ive had this for around 2 yrs with no issue but now they are saying that this new speed is the max it can handle,what a load of bs. So...now they said they have implemented the auto line manager to tweak my speeds for 10 days(normally done with new lines)...why the need????They already know what speed I had and can handle I just don't understand their reasoning behind any of this

Its starting to look like an issue with Sky's "superfast " package where its capping you to 40/10