Cashback and other incentives work only because of the automated no human involved (i.e. needs paying) so in edge cases like yours the loss of this incentive is no suprise.

Someone migrating off of FTTC back to ADSL is also more prone for problems e.g. jumpering issues and more work needed even when done right the first time.

In reply to a post by ukhardy07:

Customer service is bad but not worse than BT in my experience.

Sky for me has been much better for CS.

Connection wise my Talktalk hub the latest gen has better range than sky�s q hub by a mile and was better than my home hub 6 marginally.

Edit to get the same range as my talktalk hub I have the sky q hub and 2 sky boosters... says a lot

Thanks.

With the Sky hub and wifi booster I could get wifi outside no problem, but struggle with the BT Smart Hub. There are also frequent drop outs on all devices with the Smart Hub, including a mobile in the same room as the hub. Drop outs on Sky ADSL were very, very rare.

Edited by deleted (Wed 03-Jul-19 13:58:02)

In reply to a post by MrSaffron:

Cashback and other incentives work only because of the automated no human involved (i.e. needs paying) so in edge cases like yours the loss of this incentive is no suprise.

Someone migrating off of FTTC back to ADSL is also more prone for problems e.g. jumpering issues and more work needed even when done right the first time.

Thanks.

Yes I was aware that the incentives were due to doing everything online rather than by phone. Unfortunately it is not by choice that I would have to phone as I prefer to do everything online where possible.

Sorry I don't know what you mean by "edge cases". Can you explain please?

What is also very annoying is entering my postcode on various BB comparison sites "so that we will only show you packages that are available in your area". Yet when I click through to the ISP's own website and enter my phone number, those same packages are not actually available. There are only 23 houses in that postcode.

It is also the possible problems of switching back from Fibre to ADSL that is making me wary of an ISP with poor CS who may not rectify any problems or be slow to do so.

I expect the chances of getting BT to put me back on ADSL, but not taking an ADSL contract with them, are slim to none.

I am so wishing I had kept what I had rather than open a can of worms.

The edge case is wanting to go from FTTC to ADSL - that is not very common these days and so systems may not be written to account for it.

I�ve done this with talktalk and sky, moved the lines to ADSL when I was away for 6+ months and it was half the price moving ISP and keeping some connectivity for cameras etc.

Always been online, I think it now displaying any ADSL option is an edge case but it seems strange for ISPs to not display ADSL at all.

In reply to a post by ian72:

The edge case is wanting to go from FTTC to ADSL - that is not very common these days and so systems may not be written to account for it.

Thanks for the explanation. That may explain why ADSL is not showing as an option after I enter my phone number and the system can see that it is currently a fibre connection.

In reply to a post by ukhardy07:

I�ve done this with talktalk and sky, moved the lines to ADSL when I was away for 6+ months and it was half the price moving ISP and keeping some connectivity for cameras etc.

Always been online, I think it now displaying any ADSL option is an edge case but it seems strange for ISPs to not display ADSL at all.

The only ISP that has shown ADSL is the Post Office, but they are not an ISP I would consider.

I'd appreciate your thoughts on something I've just thought of. If I switch to fibre with another ISP, and they cannot provide their Guaranteed Minimum speed, would they be under any obligation to switch me to their ADSL connection or is leaving the only option? I would need to check that they have signed up to the new Ofcom regs. I don't want to remain with BT on an ADSL contract.

I really would prefer to resolve this without too much faffing about, but I do want a satisfactory end result.

I would not bank on any obligation to switch you to ADSL.

At the price point fibre is often just a few pounds extra.

Post office is a poor choice.

If you go down the talktalk route they cannot regrade packages for a period of time, unless it�s an upgrade. Even that can be a huge headache to get actioned... For £24 vs £20, I would stick to fibre optic.

It's nothing to do with already having fibre.

The Talktalk website just point blank refuses to allow ADSL orders if fibre is available and the ADSL estimates are very low.

It doesn't matter if I try transfer my existing number, get a new number or get a whole new line installed. The Talktalk site just refuses any ADSL order from ANY address on my street.

Cashback offers tend to be better for taking fibre.
Why not check what cashback is available for fibre and see if the extra cashback outweighs the extra monthly charge for it?

In reply to a post by ukhardy07:

I would not bank on any obligation to switch you to ADSL.

At the price point fibre is often just a few pounds extra.

Post office is a poor choice.

If you go down the talktalk route they cannot regrade packages for a period of time, unless it�s an upgrade. Even that can be a huge headache to get actioned... For £24 vs £20, I would stick to fibre optic.

Thanks.

I need to get my head round the fact that switching back to ADSL is only an option IF I can get the net cost for considerably less than the best easily available cost. Otherwise I am just as well staying with fibre, even though the speed is half the Guaranteed Minimum speed. It just feels like a Lose / Lose situation.

I understand that I can leave BT if they cannot fix the speed issue within 30 days. However is there a time limit on advising them of my intention to leave? Can I do it at any point during my contract, or is there a point where I would be deemed to have "accepted" the lower speed?