In some areas (like mine) TalkTalk refuse to provide any service at all (broadband or phone).

In reply to a post by j0hn83:

It's nothing to do with already having fibre.

The Talktalk website just point blank refuses to allow ADSL orders if fibre is available and the ADSL estimates are very low.

It doesn't matter if I try transfer my existing number, get a new number or get a whole new line installed. The Talktalk site just refuses any ADSL order from ANY address on my street.

Cashback offers tend to be better for taking fibre.
Why not check what cashback is available for fibre and see if the extra cashback outweighs the extra monthly charge for it?

Thanks for confirming that you are finding the same with the TalkTalk website. I was beginning to think it was unique to me, despite trying their site on different browsers and devices, going Incognito, using a VPN, not using a VPN, etc.

Thanks for the suggestion re cashback. I can see a spreadsheet looming. However as I mentioned earlier, it is frustrating having to enter my details, only for many of them to say they are not actually available, or at least the offer isn't. Plusnet was one example. Not Available via a link/offer on MSE, yet going direct without the offer it was available.

The contract timeframes customer services should have made clear.

You won�t ever cancel BT as that ceases your line you simply place an order with a new provider.

First steps I can think of ring BT and go to cancellations / retentions. Explain BT have offered you the ability to leave free of charge but you would like to stay if they can reduce the price point considerably. Let them know you are open to ADSL. Explain the speeds nowhere near the speed quoted and open reach have confirmed it�s an error.

I suspect you will be offered a price that makes the moving providers hardly worth it.

Edited by ukhardy07 (Wed 03-Jul-19 16:25:06)

In reply to a post by ukhardy07:

The contract timeframes customer services should have made clear.

You won�t ever cancel BT as that ceases your line you simply place an order with a new provider.

First steps I can think of ring BT and go to cancellations / retentions. Explain BT have offered you the ability to leave free of charge but you would like to stay if they can reduce the price point considerably. Let them know you are open to ADSL. Explain the speeds nowhere near the speed quoted and open reach have confirmed it�s an error.

I suspect you will be offered a price that makes the moving providers hardly worth it.

I got a call from Case Management, but they didn't make things clear and only said that I had the right to leave my contract. I was aware that the new ISP cancels the service with the old one. However I wasn't sure if I also needed to let BT know so that it wasn't treated as Early Termination of Contract.

I asked them to call back at the end of this week to give me time to explore my options. I did ask about a discount and was told there was probably very little they could do as I have "a heavily discounted rate". It is the same introductory rate available to all new users.

I have taken note of what you have said. Would i tbe better to wait for the call from Case Management or pre-empt it with a call to Retentions?

The only team with good deals is retentions. When they offer you something average ask for a manager to double check.

Usually BT just remove the contract term so there�s no contract.

I would double check the timeframes but I suspect it�s whenever.

What are you currently paying?

Edited by ukhardy07 (Wed 03-Jul-19 17:27:49)

In reply to a post by ukhardy07:

The only team with good deals is retentions. When they offer you something average ask for a manager to double check.

Usually BT just remove the contract term so there�s no contract.

I would double check the timeframes but I suspect it�s whenever.

What are you currently paying?

Thanks for the advice.

What department should I ask for when I call, should I just ask directly for Retentions? As cancellations are done by the new ISP, asking for Cancellations doesn't seem right.

I am currently paying £30 for Superfast Fibre (50Mbps). There is a slightly cheaper 36Mbps package, but my speed can't even reach that!

You must be close to the cabinet to be seeing a result like that from the DSL checker site.

I would actually persist with BT. Try and get Openreach to come out on another Broadband Boost task. If you�re only a few hundred metres from the cabinet you should be seeing much higher speed than 25Mb aluminium or not.

In reply to a post by Icaras:

You must be close to the cabinet to be seeing a result like that from the DSL checker site.

I would actually persist with BT. Try and get Openreach to come out on another Broadband Boost task. If you�re only a few hundred metres from the cabinet you should be seeing much higher speed than 25Mb aluminium or not.

I am 400m from the cabinet according to the OR engineer. He is the first one to track the cabling at each point from the cabinet, rather than just check the nearest connection, and said the speed starts to drop within the first 50m.

Ring and ask for cancellations. This is retentions

£30 (assuming it includes like rental) for fibre is a good price, you might shave £5 to £10 off with another ISP.

Are BT refusing to issue further engineers?