In reply to a post by ukhardy07:

Ring and ask for cancellations. This is retentions

£30 (assuming it includes like rental) for fibre is a good price, you might shave £5 to £10 off with another ISP.

Yes, I am aware that Cancellations is actually Retentions, as that is the route I've always taken when I was at the end of my contract. However you said earlier

You won�t ever cancel BT as that ceases your line you simply place an order with a new provider.

Then I got confused when you said to ask for Cancellations after saying "you won't ever cancel"! As long as they realise I really mean negotiate and not cancel, as I don't want them to cease the line in error.

I agree that £30 is a good price for fibre, IF you are getting the advertised speed, but I don't think it is particularly good for the actual speed I'm getting.

What sort of price point do you want?

Yes if you don�t get the deal you want simply let BT know you�ll think about your options.

I was told that the engineer said line is now working at the best possible speed it is capable of and can�t be improved, which sounded pretty final.

Ideally I would like to be back on a stable ADSL at a net cost similar that available to others of £11 or less, but that is never going to happen. I don't think the fibre connection I have is worth more than £20, when compared to the prices available to people getting the actual speed they're paying for, but even then it would need to be a lot more stable than it is.

I appreciate all the replies and suggestions.

Apologies for the intermittent replies, but I'm watching the footie and the Netherlands have just scored in extra time.

£11 for ADSL? That�s extremely cheap...

Have you considered a note to the BT exec team, not sure if they pickup cases anymore.

You won�t get BT ADSL for £12, possibly £20 with a decent retentions offer.

As an aside, I believe you have to be away from Sky for 12 months before you can go back as a New User. I have searched their site high and low, including several T&Cs, but cannot find it mentioned.

Ideally I would like to be back on a stable ADSL at a net cost similar that available to others of £11

The OpenReach line rental charge alone is over £9 a month (inc vat).

ISP's need to add ADSL, capacity, support and a profit on top of that.

Where do you see £11 (net) a month available?

Any cashback you have been looking at with a low monthly price is likely an 18 or 24 month contract, and the lower price is only for the 1st 12 months.

£11 a month sounds unrealistic to me.

In reply to a post by ukhardy07:

£11 for ADSL? That�s extremely cheap...

We were paying only £5 per month for ADSL2+ with BT.
But that was due to our line was that bad and when it rained heavily or became very windy we lost connection and often the phone too, this became a regular issue, and because there were no spare pairs left and me keeping on at them they just reduced the cost.

Paul

And how much line rental?

In reply to a post by ukhardy07:

£11 for ADSL? That�s extremely cheap...

Have you considered a note to the BT exec team, not sure if they pickup cases anymore.

You won�t get BT ADSL for £12, possibly £20 with a decent retentions offer.

There are often deals around that price point on the MSE weekly email. That is the price net of any rewards or cashback.

Plusnet has appeared several times at under £10. Recently the Post Office was £11.74/mth' over 1yr contract for ADSL, Vodafone was '£16.45/mth' over 18mth contract for 35Mb fibre and £21.45 for 63Mb and Virgin was '£18.75/mth' over 1yr contract for 108Mb cable.

Yes I realise that £12 is unrealistic for BT ADSL, but I would really like to get a net cost nearer that available to others.

Vodafone is a no-go zone in my opinion.
Can you place an order if you go via the post code checker instead of phone number? You could then contact the provider straight after placing an order and provide a phone number to be transferred.
It should come up that you already have a landline.