In reply to a post by MrSaffron:

And how much line rental?

Not sure, but that £5 was just for the broadband, but the line rental was already paid for the year.

Paul

Edited by PaulKirby (Wed 03-Jul-19 23:27:13)

In reply to a post by ukhardy07:

Vodafone is a no-go zone in my opinion.
Can you place an order if you go via the post code checker instead of phone number? You could then contact the provider straight after placing an order and provide a phone number to be transferred.
It should come up that you already have a landline.

All the sites initially only ask for a postcode, but on the following screens you cannot progress without confirming the address and entering your phone number. The only way NOT to enter your phone number is to choose the option that you are moving to that address.

Yes - just keen to see, does this option show the ADSL option? Do not place the order, but it will give you an idea of whether this is a BT database issue.

EDIT: PM sent. I believe BT can push for more given the length of line. Don�t let a single engineer be the end of this.

Edited by ukhardy07 (Wed 03-Jul-19 23:50:15)

ELC team involvement?

In reply to a post by ukhardy07:

Yes - just keen to see, does this option show the ADSL option? Do not place the order, but it will give you an idea of whether this is a BT database issue.

EDIT: PM sent. I believe BT can push for more given the length of line. Don�t let a single engineer be the end of this.

Now there's a strange thing.

I went to the BT home page, without logging in, and it showed all the BB options, including standard BB at the bottom. I clicked Check Availability, entered my postcode and it asked me to confirm my address, but there was an option to continue without confirming it.

Can't find your address? Get an estimate using just your postcode

The results were surprising...................... The only option available for my postcode was Standard Broadband and I didn't choose the type I wanted at the beginning.

Thanks for the PM. I have replied.

In reply to a post by ukhardy07:

ELC team involvement?

Erm, I think they were, was a long time ago, I do recall a lot was said both sides LOL and I got passed further up the chain until it reached the chairman's office.
Where I was then told after several phone calls and several engineer visits it would be cheaper to charge £5 for just the broadband than it would to run a new set of cables.

But on average back then we would loose connection at least once or twice every week or so (i.e when it rained heavy) and would be down for a few hours.

Basically our copper cable has leaks in it along with a HR Fault.

That £5 was only until the issue was resolved, which it never was so the price stayed at £5 pm.

All of the above issues was why we moved everything over to our fibre connection when we were finally able to order it (remember BT was insistent FTTP was not even here LOL), so we are not using any of our copper line any more, so I terminated it in the BT80 Box.

But yeah, its good to keep on at BT (but not being rude) until stuff gets done.

Paul

If chasing retentions the BT Fibre Essential product is down at £26.99/m for new customers starting on Friday

Thanks for the info. It may be worth holding off calling them till then.

First of all, may I sincerely apologise to all who replied for taking so long to update this thread. This was mainly due to ill health. I know and appreciate how frustrating it is when you reply to a query, never to hear from the person again, which was never my intention.

I really appreciate all the help I received, but I particularly would like to thank ukhardy07. Your help and support was invaluable. I would have given up after the first few attempts by BT to resolve the issue, but you encouraged me to persist.

I had a wonderful contact at BT, who worked with me to resolve the slow speed. After several engineer's visits, one found a damaged joint / cable and repaired it. I now also have BT Whole Home Wifi which is excellent. My speeds are now:-

Internet speed test
015102050100+
9.09
Megabits per second
Testing upload�
41.9

Mbps download

9.09

Mbps upload

Latency: 53 ms
Server: Stavanger
Your Internet speed is fast

Your Internet connection should be able to handle multiple devices streaming HD videos at the same time.

I cannot thank you enough.

I hope you have a lovely Christmas and New Year.

Best regards