In reply to a post by MarkLeman:

By chance, it's not BT Local Business that are telling you you need a new phone system and naturally a leased line is it?

BT local business routinely try to flog us their latest weeze.

I have refused to deal with them. They are, as far as I know, just "franchises" trying to sell as much as possible. I have had the same type of issues with them trying to sell me inappropriate products and teh moment I get a call it becomes "goodbye".

Back in 2017 the numpties at BT Local Business tried to sell me FTTP On Demand at less than wholesale cost. They quoted me £150 /m with zero installation costs on a 24 month term. Thinking this was too good to be true, I queried this with their Sales Manager, who was totally adamant i would get FTTPoD installed on those t&c's. I even had a signed contract with those terms (signed by both parties). Unsurprisingly, a few weeks later they reneged on the contract and cancelled my order. I've no idea if I could have taken action against them for breach of contract but TBH I didn't want anything to do with them again.

BT Business Infinity Ultra 330/30 (FTTPoD)

It probably would have not got installed, however,had it been me, I would have at least sent a composite to the BT CEO.