Sky rolled out a new internal checker when they rolled out Superfast which apparently shows much lower speed ranges than before. It seems to be closely linked to the lower A/B speed ranges in the OR checker. What seems to be happening is if the lower A range is below 59 Mbps they provision you on 40/10.

Sky don't make it clear that "Superfast" rolls both 40/10 and 80/20 packages under one brand name not just the 80/20 option. It would have been simpler if it was just the 80/20 package but I guess they can save money where lines don't support more than 40 Mbps.

Also is an expected ramification of the all the honesty in speeds stuff what Which? has pushed i.e. providers being more careful what speeds they suggest people can get.

The average speed in the adverts it would be interesting to see the geographic location in terms of distance to cabinet spread being used. My money is on only those being given 80/20 packages appearing in it.

For simpletons like me are we saying that Sky will charge everyone the same price for their FTTC. However if you only get 50mb they will artificially lower you to the 40mb capped product?

If so, and they only have one product which relies on averages then what is the point of this? Surely they are then lowering their averages for the speeds even further.

I see when checking my address it gets 17-27mb @ £29.50
My parents who are very close to the cabinet show as: 71-73mb @ £29.50

Depends on how you are measuring the averages, i.e. sample of all population on service or selected ones.

Ah, I see what you are getting at there. So it is possible that they are reporting to Ofcom or whomever in the background their average values via a hidden product code (as far as a customer is concerned). By cloaking the product to the customer they can manipulate the figures in the back end by effectively refusing to supply a service to a customer in the first place. Kick in the teeth for existing customers who know their lines performance however are being capped to massage the numbers.

Seems a very unethical way of doing business. Although, appears to be the only logical conclusion that I had not even considered.

It's the age-old business conundrum. You start setting measurable targets so that you can understand how the business is doing. You then start to manage things so that there are penalties or rewards at stake like fines or personal bonuses and you immediately start driving inappropriate behaviour at both a corporate and a personal level to hit the target rather than benefit the customer.

Ok...so I contacted Sky....again....they say that there's a fault in the exchange and openreach engineer should fix it and my speed will be back up to where it was...remains to be seen si i'll wait it out for a couple of days and see what happens,if anything...I rang them with the info I got on here about the packages that were available..40/10 and 80/20 connections so I asked about them....they said that Superfast "should" give you the max possible on your line but I've learned they like to stretch the truth a little lol

Superfast is the Sky product name, the question is what product did Sky order from Openreach GEA-FTTC 40/10 or GEA-FTTC 80/20.

An engineer going to the exchange will make no difference to the connection speed as

a) The connection speed is controlled by hardware in a VDSL2 cabinet on the street
b) The configuration of this will be done remotely

If Sky ordered the 40/10 then its solely down to them to order a regrade onto 80/20 if the line will benefit and they want you to benefit from the extra speed

In reply to a post by Quilly777:

Ok...so I contacted Sky....again....they say that there's a fault in the exchange and openreach engineer should fix it and my speed will be back up to where it was...remains to be seen si i'll wait it out for a couple of days and see what happens,if anything...I rang them with the info I got on here about the packages that were available..40/10 and 80/20 connections so I asked about them....they said that Superfast "should" give you the max possible on your line but I've learned they like to stretch the truth a little lol

So how is an exchange fault going to be affecting a signal which isn�t added till the street cabinet ???

Sorry I meant cabinet,theres a fault outside my home which an engineer will see to