OK Thanks will see how things are and escalate it with Toople tomorrow.

Spoke to Toople today. Totally pathetic company. The support lady said they didn't have any record of my complaint on Friday! Also she claimed that they had done a line test and my line was fine. When I persisted she claimed according to their portal, there were local works and they said to recheck after 24-48 hours. That's it!
My priorities are:
1) get the internet fixed
2) Move to a different internet company

phone back and ask for a voice line test. That should pick up the noise

I would but they're saying that they can't do anything as there are local works and the situation is beyond their control. Easy fob off but although I did stress that they're charging me for a service that I can't use they're stressing that they can't do anything right now wven though I pointed out to them about ofcom guidelines about bad service and compensation.

So I just spoke to them and they say that they can't do anything except check in their portal and request an update and wait the 24-48 hours. Pathetic. You'd think we were in the third world.

Is there an online fault checker with toople?

Unfortunately no

Utter twaddle ... vote with your feet, leave these guys now, it won�t clear the fault, but resolution of it will be a world less painless via a halfway decent service provider.

To be fair I have been with this outfit since Feb 2017 and this is the first time I have encountered serious problems. However I agree with you - I do intend to move now.

In reply to a post by ImranQ:

To be fair I have been with this outfit since Feb 2017 and this is the first time I have encountered serious problems. However I agree with you - I do intend to move now.

If you are out of contract - move.