I know the delays are not ideal but hopefully Openreach will get it sorted, a little confusing with the duct starting a couple of feet from the pole which isn't good but if that's the route your copper cable takes then hopefully they can make it work for the fibre cable.

Civils team came a week ago, and added another couple of feet of ducting to bring it closer to the pole. Looks like a job I could have done myself, but they also roped the UG section from pole to footway box, so we're good to go for install...tomorrow! Will let you know how it goes.

Ha, Biscuits!!! I bought 2 packs of biscuits (milk choc digestives and custard creams). The engineer accepted the coffee but declined the biscuits - I had to eat them myself!

Install day today and we're fully up and working. Thanks to A&A for believing me when I told them that ducting was all in place and their persistence in asking OR to update their database records I now have a working 80/20 FTTP connection which is an amazing improvement from the 8/0.7 that I had before!

@Andrew, I've done a TBB speedtest on the new connection, so I'll wait for the maps to update to show that FTTP is available in this rural part of the Scottish Borders

Now just got to help the neighbours do the same!

In reply to a post by chrisdev:

Install day today and we're fully up and working. Thanks to A&A for believing me when I told them that ducting was all in place and their persistence in asking OR to update their database records

Well done chrisdev for your persistence and determination to get this issue sorted, enjoy the FTTP service you deserve it

Thanks dect, appreciated your support and advice!

In reply to a post by chrisdev:

Install day today and we're fully up and working. Thanks to A&A for believing me when I told them that ducting was all in place and their persistence in asking OR to update their database records I now have a working 80/20 FTTP connection which is an amazing improvement from the 8/0.7 that I had before!

Gratz, yeah we had to keep on at BT providing information (photos etc) that all the FTTP hardware was all in place, this took about 5 years before BT gave up and realised I wasn't going to give up.

We went from a 5Mbit ADSL2+ connection that would drop to 0 + line going dead when it rained heavily and was windy, so the jump from that old speed to now was like OMG

In reply to a post by chrisdev:

Now just got to help the neighbours do the same!

Yeah, I did the same for the neighbouring homes around me when I was resolving the issues for us (i.e. saving them coming out multiple times), in fact they ended up getting theirs done before us.

Basically you just need to talk to the right people to get things resolved, I had to go all the way to the CEO and Chairman's Office to resolve ours.

Paul

In reply to a post by PaulKirby:

I had to go all the way to the CEO and Chairman's Office to resolve ours.

Paul

Of Openreach?

In reply to a post by Alucidnation:

In reply to a post by PaulKirby:

I had to go all the way to the CEO and Chairman's Office to resolve ours.

Paul

Of Openreach?

Nope BT, this was 3 to 5 years ago.
I was sending emails, making phone calls, my local MP was doing the same.

At the moment Company House are showing the following Ownerships:

• Bt Group Plc (04190816) control Bt Group Investments Limited (04278695)
• Bt Group Investments Limited (04278695) control British Telecommunications Plc (1800000)
• British Telecommunications Plc (1800000) control Openreach Limited (10690039)

When I say control I am referring to them owning 75% or more of shares and voting rights of that company.

Which is also why the Openreach Site has the BT Copyright information and their emails have the BT footer in it.

But when I am looking into information for friends referring to fibre I do go directly to BT Openreach via a Twitter DM, but that's because they are the ones laying the infrastructure and BTCare and BT over the phone won't or may not have access to that information.

Paul

Yep, seems you really do have to 'fight' for it if you want to be sure of FTTP out of the BDUK programme. I have been engaged with the Community Fibre Partnership since 2016 and they were the ones who I lobbied to help get us and other postcodes included in the gainshare deployment (I'm not saying it was all me, but it helped show a need). Plus regular contact with the Scottish partnership director for Openreach and various other teams for updates and pressure. So it was bitter sweet to see it deployed to our lane but then be 2 houses too far away from the CBT. Just 4 weeks ago, Openreach were still saying December 2020, but I'm live now! Can you tell when I moved from DSL to FTTP from the BQM graph

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