In reply to a post by Zarjaz:

A single UG direction ground feed isn�t that unusual in properties, especially in the late sixties and early seventies.

And let�s not forget Dropwire 11 which is currently the default overhead only has one pair.

Regardless, you know you could always just say to Openreach or their contractor that you aren�t bothered about the TalkTalk line and they can physically take it over. I did that loads of times when requested by the customer.

Agreed.

Well Sky rang me back this evening, it seems to fail at every hurdle. I can't get a break!

Sky explained OR have put the order on hold, as Sky's equipment is full from what I gathered in the exchange/cab whichever.

Apparently OR need to put more kit in for Sky which they can do fairly quickly(ish) - but they went from "we will expedite the order for you before Xmas or before New Year" to "we provisionally booked install for 6th January, but now it's probably going to be later than that" ...

Oh then I also got "if you also need a pair pulling through, that could delay it further too. Bearing in mind this has all been going on since 11th November I tried to move away from TalkTalk... Sky also reckon the reason they can't take over my line is because of TalkTalk's backend network somewhere still having a hold on my line...

Despite asking TT twice they say there is no cease, unsolicited hold etc or anything and it's Sky's issue (which I agree with).. So Sky's solution was the 2nd line, ask to cancel once the service is active - and they reckon TT will hit a snag cancelling my line, because of this cease/hold. But whatever.

I despair

Edited by Sparx92 (Wed 18-Dec-19 19:10:08)

Personally I think the "Sky can't take over the TT line" is one of porkies, but the equipment issue at the exchange is probably very real. You shouldn't need to have a 2nd line installed just to move from TT to sky.

Unless you have a good offer from sky I'd say ditch the provision.

Is it possible this a full VDSL2 cabinet issue i.e. while a migration does not need a free port when all ports are full this stops the migration process.

In reply to a post by MrSaffron:

Is it possible this a full VDSL2 cabinet issue i.e. while a migration does not need a free port when all ports are full this stops the migration process.

I agree. I wish they�d use proper language though so people understand what is being said. Clearly we are not talking about �Sky�s equipment� here, and they are just confusing their own customers by saying that.

There is an outside chance that Sky has congestion issues and is waiting on a move from a 1 Gbps handover link to 10 Gbps handover link, but impossible to know from the vague language used.

If it is a VDSL2 cabinet issue then that should show up when looking on https://my.btwholesale.com/includes/adsl/adsl.htm (use Address Checker) enter a postcode and select the correct address from the subsequent list.

In reply to a post by MrSaffron:

There is an outside chance that Sky has congestion issues and is waiting on a move from a 1 Gbps handover link to 10 Gbps handover link, but impossible to know from the vague language used.

That isn't Openreach's problem so shouldn't trigger an order being kicked back by them. Entirely down to Sky I believe. Openreach's switch will just briefly buffer then drop traffic.

In reply to a post by MrSaffron:

There is an outside chance that Sky has congestion issues and is waiting on a move from a 1 Gbps handover link to 10 Gbps handover link, but impossible to know from the vague language used.

And it's unlikely that ordering a second copper line, rather than taking over the Talktalk one, would make any difference in that case.

In reply to a post by Taras:

Personally I think the "Sky can't take over the TT line" is one of porkies, but the equipment issue at the exchange is probably very real. You shouldn't need to have a 2nd line installed just to move from TT to sky.

Unless you have a good offer from sky I'd say ditch the provision.

Potentially, I know I shouldn't have to have a 2nd line - I declined the offer twice as they kept pushing that as the solution. I think the exec/complaints team have got bored of my issue and struggle to find the root cause.

I was adamant they sort the takeover properly from TalkTalk, but after 4 weeks I've given up and just want to switch. I can't stand TalkTalk's poor network.

To give more context, the original order made on 11th November was progressing OK for a week. Apparently I was going to be put on Sky's new SOGEA network (where the phone goes to VoIP). It fell down after a week, when some idiot at Sky cancelled the original order - after I asked them to put me on the Black Friday deal which should've just been a billing change. Instead they cancelled the order and re-did it entirely.

Ever since that 1st SOGEA order was cancelled, I complained and escalated it to the Exec team - since then they've had every order rejected by Openreach's system. Apparently stating there is still an order pending on my line. We repeated this process 4 times, before they said the only option was to get a 2nd line. From what they explained, there excuse was 'teething issues' between Sky's order platform on the SOGEA product and Openreach's end.

The current chap I'm speaking to reckons TalkTalk have a hold somewhere when the 1st order was cancelled. But I'm not sure whether to believe this or not. He said the proof in the pudding would be when I ask TalkTalk to terminate my service and they hit an issue, as apparently this hold will stop them cancelling the line as well? Who knows........

In reply to a post by MrSaffron:

There is an outside chance that Sky has congestion issues and is waiting on a move from a 1 Gbps handover link to 10 Gbps handover link, but impossible to know from the vague language used.

If it is a VDSL2 cabinet issue then that should show up when looking on https://my.btwholesale.com/includes/adsl/adsl.htm (use Address Checker) enter a postcode and select the correct address from the subsequent list.

I can't give you any more detail than what I've expanded on above, that is the best I've heard from Sky's mouth on the issue.

BT's DSL checker states FTTC and SOGEA availability is 'Available' - not waiting list etc.