Tell us the name of the package you are paying BT consumer for.

Superfast Fibre 3 Unlimited

Is that a G.Fast package?

Believe that was a name used at one time for the G.fast service, which some do call a FTTC service (since it is).

What hardware do you have for the service if its G.fast based (which based on name is most likely)

A speed test from https://www.thinkbroadband.com/speedtest on a PC connected via an Ethernet cable to the router when no-one else is using the connection will give some idea of what the connection is capable of. Posting the Share Results link will let others look at the graphs too and say if it looks like running well or not.

blxm

Do a speed test from this site and post the results, Andrew ( or others) can see what you are getting and explain anything odd.

Do it wired to your router while no other machines are connected and exit from any cloud services first to prevent other programs using some bandwidth.

edit Sorry Andrew you posted while I was typing!

Edited by kitcat (Thu 12-Mar-20 18:41:39)

Thanks so much

https://www.thinkbroadband.com/speedtest/15840471522...

Hardware is like so
https://photos.app.goo.gl/kLzHpLA73wEXYLAW8

The dip at the end of the download and uplaod test suggests your connection also started to move some traffic from another device.

You are on a Fibre to the Premises (FTTP) product nothing to do with FTTC or G.fast

This service has a fixed connection speed so there are no connection stats to look at.

There are two FTTP speeds sold by BT retail the 145 Mbps average speed and 250 Mbps average

Your speed test result for the download speed fits in with being on the 3 product (145 Mbps average) with 160 Mbps top speed. The 250 Mbps would be the 4 product. Names have now changed to be ultrafast 1 and ultrafast 2 respectively.

The hardware picture confirms things - you have an Openreach ONT (modem) the PON led confirms this, since FTTP is delivered using PON as in GPON.

Edited by MrSaffron (Thu 12-Mar-20 21:49:57)

Thanks very much. That's really useful info - I had no idea. Was convinced it was copper to just outside the house then a small section if fibre to the ONT.
Time to shop about. The original BT offer was sweetened with a nice discount but unaffordable now. It doesnt help that the products are renamed so often.
Thank you!