FTTP migrations are perfectly possible and account for about 50% of our orders currently.

If you see my reply to yourself, in ticket #807178, exactly 30 days ago you will see I mentioned migration and that could take 10 days or so to complete, but to meet your past providers 30 day cancellation requirement, a cease seemed the logical way forward and then restart the port. Normally we would migrate an active service and the losing providers just prorata the final bill.

So there is a proper migration process, however, the losing provider in this case, seems quite rigid in their processes to allow a more fluid transfer, from what I can see.

In reply to a post by brookheather:

I am currently with Cerberus and discussed with Zen moving my FTTP line - they said I would have to cancel my Cerberus FTTP before they could place an order so there would probably be a day or so of downtime before the new service was activated. Zen would only be able to place the new FTTP order once the FTTP line was released from Cerberus. Shame there isn't a proper FTTP migration process in place yet.

There is a proper migration process in place. As I mentioned in another reply, we personally see 50% of our orders as migrations.

In this case either Zen (most likely) or Cerberus are unaware or unable to support the migration process.

Hi Martin,

I stand corrected!

However, it doesn't seem right to me that the losing provider should be a able to exert such a one-sided hold on the process. It only annoys the customer, and reflects badly on the business.

In reply to a post by Mygri:

However, it doesn't seem right to me that the losing provider should be a able to exert such a one-sided hold on the process. It only annoys the customer, and reflects badly on the business.

Well lets just say, we have not yet come across another provider who is running their operations as such. Take that as you will

'nuff said!

It might we worth letting Ofcom know. I doubt if they would be over-pleased with the restriction.

A similar problem used to arise under the old MAC migration system with EE before BT bought it. They insisted on you completing your minimum term before they would issue a MAC. In effect adding a month to the term contract.

Do you deliver 330Mbps or greater? Offers seem to stop at 145Mbps but state average?

In reply to a post by F00tS0re:

Do you deliver 330Mbps or greater? Offers seem to stop at 145Mbps but state average?

We don't presently, no. Higher packages are under review and will arrive in due course, but we balance everything against market demand that at present, is very low.

Averages are stated in line industry rules. The 145Mbps is based upon a 160/30 profile.

I am in exactly the same boat, currently on Zen and considering BT especially with the new 500 service they are offering at similar price to my current Zen monthly cost.

Also been advised by both BT and Zen that I will need to cancel the service with Zen to 'free up' the single data port on my 1 port ONT prior to BT placing the order. BT advised that Openreach will simply bounce the order back if the Zen service is still active on the port.

Likely incurring 1-3 days of downtime taking into account the cancel + BT order time.

Have you had any further success or progress on a different approach?

In reply to a post by andyhasalandy:

Also been advised by both BT and Zen that I will need to cancel the service with Zen to 'free up' the single data port on my 1 port ONT prior to BT placing the order. BT advised that Openreach will simply bounce the order back if the Zen service is still active on the port.

That's crazy advice to be getting from two providers, as I've commented myself earlier in this thread, nearly 50% of our orders are migrations, without the need for any ceases to take place. Clearly some systems changing/training needs to take place.