In reply to a post by lockyatlrg:

Where do you get your NAD key and District ID?

Well if the BT DSL Checker was still working you can get it from there, also you can still get it from the Openreach Site if you know how and where to look.

Paul

Thanks but on advice of another post I found out what my NAD key is by using Openreach's checker, and now the address checker works. It still says I can get 1000/220 which is good to know.

Yeah, Wholesale, Openreach and BT's actual checkers all show the info, some show slightly different extra info, all show the UPRN number, not that we can use that anymore.

But glad you now know how to get it

*** update ***
Try this new address: https://www.broadbandchecker.btwholesale.com/

This is fully working and looks better.

Paul

Edited by PaulKirby (Sat 18-Apr-20 13:39:10)

Any luck today Paul ?

I'm going to bet the answer to that question is "no", but we'll see. I've had no further update so far regarding my regrade, sadly. If I've heard nothing by Wednesday then I will chase up Cerberus for news (which I guess they'll then chase BT Wholesale for).

following this thread with interest as my fttp is due for renewal next month and I am hoping to get the 900 package but the checker for my exchange (walcott EAWCT) only shows 300 as the mav download speed.
how do i find out if this is correct? when I rang BT they did seem to think that an upgrade to 900 is possible so perhaps they have different checkers

I called up the sales team again today and they advised they were waiting for another update which is due tomorrow.....lets see how that goes!

In reply to a post by Ixel:

I'm going to bet the answer to that question is "no", but we'll see. I've had no further update so far regarding my regrade, sadly. If I've heard nothing by Wednesday then I will chase up Cerberus for news (which I guess they'll then chase BT Wholesale for).

I upgraded my FTToD with Cerberus. Raised the upgrade at the same time as you and it finally completed on Friday. From what I gather, the issue at BTW's end needed my connection converted to FTTP first and then upgraded to the 900Mbit product.
Can't complain with the results though, as expected I'm struggling to max out the download on speed tests but on multiple FTP tests I'm close to the cap.

In reply to a post by Ixel:

I'm going to bet the answer to that question is "no", but we'll see. I've had no further update so far regarding my regrade, sadly. If I've heard nothing by Wednesday then I will chase up Cerberus for news (which I guess they'll then chase BT Wholesale for).

Well we got a text message this morning saying that they are working on processing our order and that they will contact us again once its complete.

And that was it, to me that could mean one of two things:
1: They are working on the order and that it will be complete within 24 to 48 hours.
2: They are just fobbing me off hoping that I will just give up.

If number one then great, but if number two, boy are they in for a shock.

Anyhow I will be giving them 48 hours due to it takes 24 to 48 hours for a speed change order, if I hear nothing by then I will be phoning BT once again.

On top of that BT said a week or two ago that the new "Full Fibre 900" contract never started, but that is possibly incorrect due to it states we are on that package in our billing and have been for a month.

So I might speak to BT about that also.

*** update ***
I can see our old order flagged as cancelled as I thought it would be, this must of happened last week when they told me that they will be manually cancelling the stuck order, I find it strange that its not even showing a new order as yet where as before it was already displaying as an open order the same day it was placed.

So that being said, I am assuming no order has been placed as yet, so I will give it to tomorrow and "might" enquire if an order has actually been placed due to I was told that there would be one placed today.

Paul

Edited by PaulKirby (Mon 20-Apr-20 20:39:26)

Mine (ordered 23/mar) just completed - showing in track orders. I never bothered contacting them, or had any update inbetween, it just happened.

Edited by deleted (Tue 21-Apr-20 14:40:05)