Is there a way of finding out on a HG612 what is causing DSL resyncs?

Had one at 2am and then one at 7:10am this morning.

SNR is still 5db.

In reply to a post by candlerb:

In reply to a post by BLaZiNgSPEED:

The Sky hub router that I had previously for the entire 18 month contract never caused system uptime to reset.

Is that not sufficient evidence to you that cheap ISPs are providing cheap rubbish routers?

If they stay up for 2-4 weeks at a time, that's good enough for most people. Most people won't notice a 30 second outage once per month. Most people don't even know how to login to their router to check the uptime.

I guess you are right! I can confirm that the TalkTalk Wifi Hub router does reboot every 30 days! It has happened once again today after the 30th day mark.

Now of-course I was sleeping, due to broken sleeping pattern so I wasn't aware. However, a quick login to my router settings has shown that the router up-time is now 7 hours and 21 minutes.

This coincides with the 1:32pm reboot because that is the time when my router up-time became exactly 30 days today and it was like that last time as well!

I checked the Firmware version, it is still on TalkTalk Wi-Fi Hub version SG4K10002808t.

There are no warning logs or error messages in the Maintenance Logs tab. It is my bad that I didn't take the reviewers seriously! One YouTuber did mention that the TalkTalk router does cause reboot when installing firmware update, but no one specified about the 30 day mark.

Given the fact that everything is on lock down due to coronavirus, this time the disconnection is definitely not related to noise margin interference, rein or power cut as there was no powercut and the SNR has been stable. Although I do admit that there been a drop in noise margin coming from 6.70dB to now 4.10dB. But it has been that way for around 14 days I think due to crosstalk, but the reboot is not related to noise margin this time!

It kinda sucks that the router is programmed like that, because I really wanted to know what the maximum up-time can be achieved for comparisons sake. But the only way to solve this is to buy an aftermarket router. I will avoid TalkTalk as an ISP in future and that's my advice to anyone else looking to switch to them unless they have their own router!

that's my advice to anyone else looking to switch to them unless they have their own router!

Care to explain why Joe Public would in any way be concerned about their router rebooting every 30 days? How is this likely to impact them, all the more so if it happens at 1 a.m? For example you didn't realised it had rebooted until you checked the up time. Those that consider this to be important to them would doubtless already be using their own router.

In reply to a post by MCM:

that's my advice to anyone else looking to switch to them unless they have their own router!

Care to explain why Joe Public would in any way be concerned about their router rebooting every 30 days? How is this likely to impact them, all the more so if it happens at 1 a.m? For example you didn't realised it had rebooted until you checked the up time. Those that consider this to be important to them would doubtless already be using their own router.

Depends on the users need of-course. If you are a multiplayer online gamer where stats are important. Like for example if you are playing FIFA online and you are unfortunate to fall on the 30th day reboot point then you'll get a loss!

An avid or professional chess player for example who plays online Blitz or Bullet games may be affected.

Now I play on lichess.org server where I've logged over 10 thousand games and have zero disconnections in my stats. Fortunately for me and many players out there, the game server gives you 120 seconds (2 minutes) time to return back to resume your online game, so that way even if the internet did disconnect or reboot, it will not affect the player.

But chess.com on the other hand is only 30 seconds limit after a drop-out to resume your game. It would be very frustrating to lose a game and rating points where you are winning due to a disconnection. Free Internet Chess Server (FICS) will get you instant loss if you disconnect.

In the case of TalkTalk router, it does not reboot at 1am. However, there is one possible solution that I may have, If the TalkTalk router is connected for example at some unimportant time of day like 6am then it will be programmed to reboot at 6am on the 30th day. In my case when TalkTalk went live I connected the router at approximately 1:30pm, hence why the router is rebooting at around that time every 30 days.
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I'm not saying that it will affect me, because at the end of the day, I can simply make sure to avoid playing any ranked online game at that moment before the 30th day mark. Most people who only use Facebook, YouTube and read online newspapers won't feel affected.

My point was, if you were to measure reliability on an ISP performance, if the router reboots every 30 days, it prevents you from being able to determine what the maximum possible up-time was achieved. That way next time when you switch ISP you will not know which ISP provided the longest up-time hence you won't know which ISP was/is more reliable!

if the router reboots every 30 days, it prevents you from being able to determine what the maximum possible up-time was achieved.

Nothing you have said is of relevance to Joe Public but rather your own personal perceptions of what you would like to see in which case why did you go with TalkTalk as your ISP.

In reply to a post by MCM:

if the router reboots every 30 days, it prevents you from being able to determine what the maximum possible up-time was achieved.

Nothing you have said is of relevance to Joe Public but rather your own personal perceptions of what you would like to see in which case why did you go with TalkTalk as your ISP.

I didn't know the TalkTalk router was rebooting every 30 days! I watched quite a few youtube videos where the reviewers stated that the router did reboot for firmware update automatically without users consent and advised to get your own router. But I thought, fair enough for firmware updates I won't mind as these are very rare.

I wasn't aware of the 30 day reboot, though. In fact if you were to google search this, I am the only user who mentioned this on the TalkTalk forums. The TalkTalk Community Staff members are deliberately pretending that they are unaware of it and would like to investigate the issue. Probably because they know that if someone reads my thread over there, it might put them off from signing up.

Anyway, I'm only paying £21.95 a month for the top 80/20 Mbps package, but it is on a 24 month contract. I won't complain too much. But initially when I saw the router reboot after 30 days I thought it was a faulty router or power surge lead. But now at least I know the router is not faulty.

I bought a new surge protection extension lead around 3 weeks ago which I was thinking to connect to the router. But I guess now I know this would probably be unneccessary, as my power equipment are not faulty either.

Routers take around 1-2 minutes to re-boot (well the el cheapo's the ISP give us). If that is too much time out of your life per month then quite frankly it's tough, you need to accept it and move on. It is absolutely acceptable downtime. If you are so bothered about it effecting your quality of life, then simply restart the bloomin' thing in the middle of the night and then it'll likely restart at this point in the future.

You are likely the only person who has noticed this, because it's in effect un-noticable unless you spend most of your life looking at the router statistics page. I noticed yesterday my Now TV WAN connection reset at around 28 days ish. It did this whilst I was watching Hoovies Garage on YouTube at 15:00. Shock Horror, the video stopped for a whole minute. The kids came down with their tablets and said the internet had stopped. Guess what, no soon as they had said this it came back on, and life continued.

Get over it. No one EVER apart from you would think that a 30 day restart of a router would be in anyway faulty. You are making a mountain out of a molehill. These routers restart, or worse than that some really bad ones don't and you are left with no WiFi and have to do the reset yourself.

Well said Gary ......

Your posts suggest that you have problems other than your router rebooting.

If you re-boot the router manually. does it set the 30-day clock running from zero again? If so you just need to keep your eye on the calendar and do a manual re-boot at a time of your choosing before the 30-day timeout happens.