In reply to a post by 1nfern0:

I upgraded my FTToD with Cerberus. Raised the upgrade at the same time as you and it finally completed on Friday. From what I gather, the issue at BTW's end needed my connection converted to FTTP first and then upgraded to the 900Mbit product.
Can't complain with the results though, as expected I'm struggling to max out the download on speed tests but on multiple FTP tests I'm close to the cap.

I see, interesting. Well I've chased Cerberus for an update as it's been nearly one week since the last correspondence.

EDIT: I've had an update and will be done very much like yours was. Tomorrow I'll be put on to the standard FTTP at 330/30 and then presumably the day after (upgrade date unconfirmed for now) I'll finally be on the gigabit tier.

Edited by Ixel (Tue 21-Apr-20 14:50:19)

That sounds about right. I had no issues once the upgrade path was started.
I have to say, I'm enjoying the product, mostly due to the upload increase. Can't say I'll often cap the download speed but it's nice downloading 1Gb files in 12 secs.

After the hassle of actually getting FTTP installed and ordered it beggars belief that a simple regrade comes with the same ordeal. BT Openreach really ought to sort out this nonsense.
Thankfully I didn’t have to go through this it was an overnight job for 900 speeds but I remember what it took just to get them to install FTTP in the first place a few years back.

In reply to a post by PlocC89:

After the hassle of actually getting FTTP installed and ordered it beggars belief that a simple regrade comes with the same ordeal. BT Openreach really ought to sort out this nonsense.

Well it took 5 years of me and then my local MP pestering the CEO and Chairman of BT, it ended up me pestering them on a daily basis until they flipped the switch and enabled us.

TBH I think BT have just forgot what has FTTP installed and what hasn't, this can happen when doing this on a large scale and then getting told to complete all the BDUK work which has a contractual deadline that must be met.

I was fine with that, sadly they forgot to commission off the work as completed, so 5 years after me sending emails with photos of all the hardware BT decided on enabling the hardware by our pole.

In reply to a post by PlocC89:

Thankfully I didn’t have to go through this it was an overnight job for 900 speeds but I remember what it took just to get them to install FTTP in the first place a few years back.

Well you were lucky, like I have already said in this topic, every time a change is made to our broadband we have issues like exceptions etc, that normally gets resolved within a week or two where BT just say sorry its not available for us when it is, BTOR have even told me that our fibre connection is ready and can supply the speed listed on the Wholesale Checker.

Basically I was expecting there to be an issue when I was making the upgrade to Full Fibre 900, but was shocked when she told me yes its available for us and was also shocked that its at the same price we was paying for our Fibre 250 package.

Then all the issues then started to happen and then all the repeated we will resolve it in 5 days which comes and goes and still no upgrade, what is it with 5 days with BT?

Just like I was last told on the phone last week that on Monday just gone that they will be placing a new order and that it would take a further 24 to 48 hours to go live and that I will receive a TXT Message stating this, which I can say I got on Monday morning.

Sadly there is no open order as yet and I bet tomorrow it will be the same and when I phone for an update on Thursday I will be told to wait another 5 days.

See to me it seems like they are just fobbing me off over and over again and it didn't end well for BT the last time they fobbed me off like this.

But I like I said will wait to Thursday morning and if nothing has changed I will phone them and go on from their.

There is absolutely no reason why a speed regrade should be taking so long as it is and I will be brining this up Thursday.

Paul

Reading this thread you're obviously not the only person who has had a delay processing their order.

If you had just left your order as it was rather than cancelling it, it may have been regraded by now.

Like another user posted this morning

Mine (ordered 23/mar) just completed - showing in track orders. I never bothered contacting them, or had any update inbetween, it just happened

Clearly these are unprecedented times with much of OpenReach's backroom staff in India being severely disrupted.

It is somewhat odd that some orders are regraded overnight and others have taken over 4 weeks to complete.

In reply to a post by j0hn83:

Reading this thread you're obviously not the only person who has had a delay processing their order.

If you had just left your order as it was rather than cancelling it, it may have been regraded by now.

Like another user posted this morning

Mine (ordered 23/mar) just completed - showing in track orders. I never bothered contacting them, or had any update inbetween, it just happened

Clearly these are unprecedented times with much of OpenReach's backroom staff in India being severely disrupted.

It is somewhat odd that some orders are regraded overnight and others have taken over 4 weeks to complete.

I left mine as it was and I am still waiting for it to go live (should have gone live on the 24th). Time to call them back again methinks....

Well I never cancelled anything, BT told me that it timed out on the Openreach system and auto cancelled itself and that the BT Ordering system got stuck and that they had to do a cancelation manually so that they could do a fresh order

I never asked for it to be cancelled, so that's another thing I will bring up with them.

I only contact BT due to every change to our broadband has issues where I have to chase them up, like going from Infinity 4 to Ultrafast 2, I left that alone and 3 weeks went past and nothing, phoned BT if there was an issue and it was resolved during that call.

Paul

just got off the phone with them again - issue was apparently with Openreach Wholesale in India (no doubt it would be the other way round if we could ring openreach...) but they are apparently in less of a lockdown state than they were and are progressing orders.

A bridge case has been raised on my order to get it sorted and todays random sort date is now Thursday when they will call me back to confirm its all fine....

Funnily enough I ordered around the same time as many of you whose orders are stuck but there was no delay. Maybe it’s because I didn’t have to call BT at all.I Just logged into MyBT and went to the offers sections and was shown fibre 900 with halo1.
Although there were no offers available to me until the day I ordered (3/4/20) so might’ve just got lucky

Edited by deleted (Tue 21-Apr-20 19:04:48)

All going to plan. I noticed yesterday afternoon around the time Cerberus emailed me back to confirm 'step 1' (regrade to standard FTTP from FTTPoD) was underway that my PPP connection dropped for a moment, perhaps that was related. Anyway I had an email back today confirming 'step 1' is complete and 'step 2' (regrade to 900/110) should be completed tomorrow. I eagerly look forward to it, particularly the significantly improved upload speed.