Or spend some money to get a better router than the junk that ISPs provide for free.

BT's Smart Hub reboots every 14 days - well at least mine did. Incredibly annoying if you're up online gaming.

If you want a stable connection as possible, either buy a VDSL modem and separate router or an all in one - from the likes of TP-Link, Netgear, ASUS.

I've been with TalkTalk and now EE with my own kit and the service has been absolutely rock solid.

Major benefit is you can also make changes to your home network without impacting the VDSL side, which we all know can cause issues.

Edited by wolvesmad (Mon 20-Apr-20 20:04:33)

In reply to a post by gary333:

Routers take around 1-2 minutes to re-boot (well the el cheapo's the ISP give us). If that is too much time out of your life per month then quite frankly it's tough, you need to accept it and move on. It is absolutely acceptable downtime. If you are so bothered about it effecting your quality of life, then simply restart the bloomin' thing in the middle of the night and then it'll likely restart at this point in the future.

You are likely the only person who has noticed this, because it's in effect un-noticable unless you spend most of your life looking at the router statistics page. I noticed yesterday my Now TV WAN connection reset at around 28 days ish. It did this whilst I was watching Hoovies Garage on YouTube at 15:00. Shock Horror, the video stopped for a whole minute. The kids came down with their tablets and said the internet had stopped. Guess what, no soon as they had said this it came back on, and life continued.

Get over it. No one EVER apart from you would think that a 30 day restart of a router would be in anyway faulty. You are making a mountain out of a molehill. These routers restart, or worse than that some really bad ones don't and you are left with no WiFi and have to do the reset yourself.

It's fine if the router does reboot every 30 days, I don't have problems with that as long as it was clearly stated as part of the contract agreement using their TalkTalk router.

I am the only person who probably noticed this 30 day connection reboot for TalkTalk. But like wolvesmad mentions, the SmartHub does it every 14 days, which is even worse. Some people also spotted 30 days on the BT SmartHub router. The question is why some BT HomeHub routers reboot 14 days and others using exact same model have them reboot every 30 days.

The reason why I noticed and most do not, is because I kept a close eye every day on the connection to see how much up-time can be achieved. My problem with ADSL used to be horrendous. 5-6 times drop-outs per day (sometimes as much as 20 times) until finally I had Sky in 2017 set my noise margins to 9dB and it was stable ever since.

And then when I switched to Plusnet ADSL once again I had to contact the ISP to cap at 9dB or it was going to drop out again as I was on a long Exchange Only Line until October 2019 when I finally got upgraded to a new cabinet.

Of-course the 30 day reboot on FTTC right now is nothing compared to the nightmare experience I had with ADSL on EO Line. At least on FTTC my connection no longer drops out with a 4 or 6dB noise margin profile.

This is great news as FTTC has definitely improved the reliability of the connection since there is 1000 meters reduction of copper. I am now on FTTC 300 meter from cabinet compared to 1300 meter ADSL EO Line, big difference!

Now it was natural for me to concentrate on the uptime because I wanted to see how much more reliable my connection will be with FTTC compared to my old unreliable ADSL.

Most people do not have this particularly bad line that I used to have with ADSL so they naturally will not check their router stats. Now if I hadn't carefully observed that this 30 day reboot occurred at a particular time like 1:32pm for example most people in my position will think it was a fault that caused the reboot. That's what I feared, I'm glad to know the router isn't faulty as repeated 30 day tests confirm it is simply programmed!

Frankly speaking, if you didn't pay attention yourself, how did you know you had a connection up-time of 28 days?

In reply to a post by wolvesmad:

BT's Smart Hub reboots every 14 days - well at least mine did. Incredibly annoying if you're up online gaming.

If you want a stable connection as possible, either buy a VDSL modem and separate router or an all in one - from the likes of TP-Link, Netgear, ASUS.

I've been with TalkTalk and now EE with my own kit and the service has been absolutely rock solid.

Major benefit is you can also make changes to your home network without impacting the VDSL side, which we all know can cause issues.

Yeah 14 days is definitely much worse, I've heard of it from other users too! I have never been with BT and I guess if the 14 day policy still exists in their latest routers in future, it will be best to avoid BT unless we use our own router.

Buying my own router will definitely resolve this issue. But it is a little bit unfair that there is no router setting option to configure for removing the 30 day reboot. I just question the rationality whether it is worth spending another £100 or so on a new router just to fix this.

I hope TalkTalk will have a look into fixing this in future with a new firmware update because other than that, I have no other complaints so far.

I'll monitor again to see if the connection will be stable for another 30 days. And I'll probably consider rebooting the router somewhere between 5-6am that would be the best time. At least it won't affect me once I resume employment again after the corona lock down and get back to my correct sleeping pattern. Then after that it will not be a problem and at least I will be aware of the time in case I am in a ranked online game.

I don't have problems with that as long as it was clearly stated as part of the contract agreement using their TalkTalk router.

Total madness on your part. Your latest post together with most of you others show you have some major problems. Get them those sorted out if possible before worrying about whether your router reboots.

In reply to a post by MCM:

I don't have problems with that as long as it was clearly stated as part of the contract agreement using their TalkTalk router.

Total madness on your part. Your latest post together with most of you others show you have some major problems. Get them those sorted out if possible before worrying about whether your router reboots.

Yes, I know what you want to accuse me of, Obsessive Compulsive Disorder (OCD)!
Having had a terrible connection for over a decade on ADSL where on default 3-6dB noise margins my connection wouldn't stand for 2 days connection-up time without dropping out on the max connection speeds!

This problem used to last for years without remedy. Even BT Openreach could not detect a fault. Engineer said he couldn't find any line faults, despite noise margins constantly going to zero on ADSL. I could get 18Mbps on ADSL with 3dB profile but constant drops.

Every time when switching to new ISP I had to contact the ISP to manually cap SNR to 9dB and then speeds at 12Mbps would be stable, it was not a pleasant experience. You will not know what I went through, so it is easy to accuse me of having issues.

When finally FTTC came and an Openreach engineer came to install the VDSL Faceplate in February this year he admitted that there were many complaints in my area from disconnections reassuring me that the problem is finally solved with a shorted copper line to the cabinet. I find this quite frankly unaccepted. They could've admitted that there was a fault back then!

Naturally I was going to be worried even after getting FTTC because I wasn't too sure how stable my connection was going to be under a 3 or 6dB noise margin profile despite being reassured that with a reduced copper line length this will be resolved as there will be less noise on the line.
Now of-course I was going to be worried when after 30 days the connection rebooted. Because I was in a dilemma whether the problem yet again existed, only to find out that this time the disconnection is related to a reboot!

I had an old thread here around 10 years ago on these forums explaining how frustrating my disconnection problems were and how I could solve it. Everyone was saying "It's your line." From disconnection with neighbours of my block it was not my line problem only, everyone was experiencing constant connection drop-outs.

And yes, don't be surprised as to why I gained an obsession to check my router stats every day. If I didn't have this bad connection on ADSL in the first place all these years, I wouldn't have been so frequently checking my connection up-time. I should've had this FTTC service a decade ago, not now! Would've saved me a lot of headache and frustration.

You need to get over this 30 day nonsense. It's happening, you cannot stop it, and no, no consumer based company will ever tell you about as it's not a fault.

You are living in cuckoo land with this obsession of no disconnects, and I can demonstrate this with numbers. Having the router restart and taking say 1:45 seconds per month to comeback to life is the equivalent of 99.99% uptime! As far as I am concerned this is a superb up time for something you are only paying £20 per month.

Spending 1 hour on to customer services costs them around £15 (average outsourcing cost for this industry for UK staff) so I am pretty sure they don't want people wasting their time with nonsense of this nature and thus if it was an issue to more than a sample of 1 in a million they would document it.

No, not just OCD but a seeming total lack of knowledge or understanding of what to expect from a consumer product costing next to nothing. Ask yourself if you wanted perfection why did you choose to go with a bottom of the pile consumer ISP that provides cheep and cheerful connections for the vast majority of its customers. If you want perfection stop obsessing and stick your hands in your pockets and pay for a lease line connection and then seek out an ISP to which to connect.

You expect far too much from what is essentially a budget residential ISP.
A 2 minute reboot once every 30 days is exceptionally good uptime.

I find 1 result on Google for any Talktalk Hub rebooting every 30 days and it's you on the Talktalk forums.
For a device that's coming on 2 years old I would have thought it would have been mentioned before now.

I read on ISPreview that an OR engineer admitted that they are using nefarious covert techniques to restrict bandwidth to accommodate others..rather than upgrade the equipment...

from the horses mouth

I only wished i could get Virgin, im paying £33 for 63Mb with Plusnet - i can get 200Mb for extra £3

from the horses mouth

But with not even a link ...... why its almost as if it isn’t true.