The 50 Mbps upload issue is well-reported on the BT forums. It was allegedly fixed through a firmware update but some are still having issues.

In reply to a post by F00tS0re:

Well thats the order cancelled already. Last night got notice from copper line provider that a 'Transfer Away Notification' had been received. Spoke to BT this morning and they have cancelled order and will get an offline team team to look at it tomorrow and re-raise the order with a new line. As I repeatedly pointed out that line is not in my name, it is in my wife's name I have no authority to move it. What compensation should I ask for as my wife now knows I was ordering broadband!

A shambolic start.

Dave

Got a text from the off-line tema Saturday, they can only provide copper broadband as it is the law that properties can only have one fibre line.
Spoke to BT this morning (at least 5-different people) ending in Accrington with the FTTH team. They have told me the only way a 4-port ONT can have a multiple connections is if they run multiple fibres to it. That they will not do this as it means using an additional port in the exchange and they providers will not allow individual homes to have multiple ports at the exchange otherwise someone else couldn't have one.

Yeah I pointed out that the 4-port ONT can only accept one fibre connection and therefore running multiple fibres was bogus.

Can some someone confirm if an additional port is used at the exchange for a second service (ASFAIK my fibre doesn't even go to the exchange).

Cheers
Dave

In reply to a post by F00tS0re:

Got a text from the off-line tema Saturday, they can only provide copper broadband as it is the law that properties can only have one fibre line.

Oh gosh, why do people just make random cack up to get customers to go away

No, what you've been told is complete BS.

1. As you know, the 4-port ONT has only 1 fibre uplink. The point of the 4 ethernet ports is to deliver multiple logical services; they are multiplexed together (along with services to other customers).

2. A single OLT port on the exchange serves all the ONTs connected to the same splitter. Taking another logical service does not, and cannot possibly, use another OLT port.

The only resource that's being shared is the 2.4G downlink / 1.2G uplink. By providing you with multiple services from the same PON (whether that be via the same ONT or two different ONTs linked into the same splitter) you may be using a larger share of the bandwidth. But since GPON is a contended service anyway, that's not a problem. They'll happily sell 32 x 1000/110 services.

On top of this, you have FTTPoD, and there are almost certainly not 31 other users on your splitter!

If you order from an ISP who has a clue - which means pretty much anyone who sells FTTP apart from BT - they'll be able to provision your service on the second port.

Thanks - very useful info for when they call back.

Would happily not go to BT but Fibre 900 (900/110) at £59.99 inc VAT is unbeatable at the moment. Others aren't even close. The very fact they are so shambolic is why I won't cancel the service on Port 1 until it is in operation. Even then I could retain a lower service on Port 1 from another provider and Fibre 900 on Port 2 and still be cheaper than the 1Gbps from any other provider.

Cheers Dave

In reply to a post by F00tS0re:

Spoke to BT this morning (at least 5-different people) ending in Accrington with the FTTH team. They have told me the only way a 4-port ONT can have a multiple connections is if they run multiple fibres to it.

Sorry but thats utter bollax (pardon my French). I have a 4 port ONT with just a single fibre hooked up and have 3 live FTTP services running off it - one is with BT Business on Port 3. You might want to wait for BT Business to release 1000/220 on FTTP (should be very soon) and place an order with them instead. Their Sales team seems to have a better understanding of FTTP than their Residential counterparts.

Awesome thanks for the confirmation that at least one part of BT can run a service on anything other than Port 1.

Yeah dealings on phone services have been better with BT Business but I suspect that 1000/200 via BT Business will be at a mighty premium compared to 1000/110 via BT residential. I may be pleasantly surprised. But at the moment until I move I am on FTTPoD at £100+VAT for 330/50 so savings are £40/month for triple the speed!

I guess if you really want the BT service you could do it in stages:

- take service from another ISP on port 2
- cancel existing service on port 1
- take service from BT on port 1

But I wouldn't put it past BT to screw up and terminate your service on port 2 at the same time.

Probably not the best time to be doing this either. I note for example that Aquiss have got rid of their three-month initial discount on FTTP, and replaced it with a £50 up-front charge... making them much less attractive as a choice for the port 2 ISP.

In reply to a post by candlerb:

Probably not the best time to be doing this either. I note for example that Aquiss have got rid of their three-month initial discount on FTTP, and replaced it with a £50 up-front charge

Temp measure to currently slow the volume of "new installs" orders we are getting which during covid that are requiring far more managing. Openreach are really being quite slow across all departments, so our staff resources are being deployed to do more doing chasing at present.

I ordered an upgrade from BT Fibre 250 to BT Fibre 900 on 30 April. The upgrade went live today (4 May) at about 1:00 am.

Edited by dewi (Mon 04-May-20 16:24:11)