So I thought I would have another go to sort a connection with BT.

Spoke to Michael in Dundee, he said no problem but then advised couldn't do anything as it was not possible to raise an order on Port 2. He did however put me through to Amy in FTTH team. Amy checked line and could raise a service on Port 2 but the only two options were port the existing number across or have a new line installed (not happening right now).

Apparently we are a BROWNFIELD site and no Voice over Fibre of any sort. Will continue to use copper phone line. So they will install a second phone line and then bin it by 2025!

Is this a thing?

Cheers

Dave

In reply to a post by F00tS0re:

Apparently we are a BROWNFIELD site and no Voice over Fibre of any sort. Will continue to use copper phone line. So they will install a second phone line and then bin it by 2025!

Is this a thing?

I think it could be. I have a friend who lives in Milton Keynes (where there's FTTP) and they installed a separate copper pair for the "phone line" - no option not to take it. Was a few years ago though.

The sad thing with them forcing a copper line on you is then later on they will offer VoIP over fibre which people will take to get off copper and then they get charged the cease of copper line fee.

I asked BT when or if they will be providing SOGEA any time soon and they told me that they have no current plans to provide that, but then again they said the same for the faster speeds.

Paul

In reply to a post by PaulKirby:

I asked BT when or if they will be providing SOGEA any time soon and they told me that they have no current plans to provide that, but then again they said the same for the faster speeds.

Paul

That just goes to show that front line support staff know what they need to know to help customers and nothing more.

BT are doing some SOGEA already, it's Digital Voice over their FTTC products.
There's loads of examples of it on their forums.

Front line support staff aren't going to be in the know on what products are launching, let alone the date of such launches.
BT FTTP staff didn't have a clue the Full Fibre 900 product was coming. The 1st they knew of it was when customers started calling to order it.

I would be gobsmacked if I got a BT rep on the phone who had ever heard the term SOGEA before.
It's absolutely not the kind of thing they get trained in.
They have no need to know the name of the OpenReach product like SOTAP, SOGEA or SOGFAST.
BT staff will simply know of it as Digital Voice.

Edited by j0hn83 (Fri 15-May-20 21:58:44)

If you go to the BT Business website, all the FTTC options on offer at the top of the products are with Digital Voice. (Or were a few weeks ago). You have to scroll down and click for more to see the identical products with "normal line", or some such wording.