Lady who couldn’t do it was based in hull, I spoke to a nice chap from Doncaster I believe, number 08005874787.
When put details in as new customer said fiber 900, when logged in only fibre 250.

Edited by deleted (Mon 18-May-20 15:39:56)

Ok thanks.. I've phoned that number too and they couldn't do it either. might give it another go later.

Did they say why it was any different?

Thanks

Not sure, the checkers all day up to 1000mbps, so was sure I could order the higher speed, and the first woman I spoke to didn’t have a clue, I asked for the fiber teams number as would see if they could help, but I think the number I rang went through to sales again.

In reply to a post by bomber456:

Lady who couldn’t do it was based in hull, I spoke to a nice chap from Doncaster I believe, number 08005874787.
When put details in as new customer said fiber 900, when logged in only fibre 250.

That will probably just go to a "random available home worker" automated switching service.

In reply to a post by RobertoS:

That will probably just go to a "random available home worker" automated switching service.

Yeah, one or two of the calls I have made over the last month sounded that they might be working from home due to I could hear their children in the background, and one time I was put on hold when it became a bit noisy there, so its possible.

I think some might of been at the office though, but not many.

Paul

In reply to a post by wakey:

Ok thanks.. I've phoned that number too and they couldn't do it either. might give it another go later.

Did they say why it was any different?

Thanks

I phoned again this evening and was told the reason I can’t get fibre 900 was because I don’t have an existing ONT for them to install the service on and Openreach aren’t doing installs at the moment. I’m going to keep checking the online checker and ring every couple of days to see it the system will finally allow. I did check the Cerberus checker and they can offer 1gig so definitely a glitch in BT’s system methinks

Wakey

Thx for the replies, this all makes sense.

I get the keys (contracts exchanged/purchase completes) on Mon 8th June.

The installation date is set for Friday 12th June.,

The router is being delivered Wednesday 10th June, so this is all fine.

I am a bit concerned that the first visit (presumably to install the CSP) will happen before the 8th, therefore before I legally own the property, and although it is unoccupioed, I obviously won't be there and I've no idea where they'll put the CSP, I do not really want it installed at the back of the property where the pole is.

If there is no access to the rear of the house, the step one might not get done, or at least it’ll just be a check for light at the CBT, and a check for line of sight from the pole......

Make sure your contact mobile is on and available on the date of the step one, you may then be able to give your vocal assent for them to access the rear, and maybe politely suggest a different location for the CSP

They have not given me a date for the first stage. The confirmation e-mail just said they would be visiting but no date is given and said they do not need anyone to be there for the first stage.

I don't understand how they could install the CSP without someone being there though?

In any case, the telegraph pole is around the back of the property, positioned in the shared access alleyway which runs behind the terraces.

In the image below, taken from the rear garden looking back to the property, you can clearly see two overhead wires coming in from the pole, one for next door, running down and entering the property from to the left of the french windows...this must be the existing copper phone line

I am not sure if they will remove the existing copper overhead wire or not. I presume they will run the fibre as an additional wire alongside the existing copper? And normally they would want to install the CSP in the same location as current copper enters the property?

(p.s. I am not certain what the two little blue boxes are that the current copper line seems to run through, or even whether they are connected to it.. ?)

However, due to the french windows, it does not look like there is room to install a CSP in this location, and it would be an inconvenient location for the ONT on the inside, as its in the backroom, whereas the TV etc will be on the front room.

https://imgur.com/a/QRD6MEL

I think I would prefer the CSP/ONT to be on the front side of the property but this would involve running the fibre over the roof.

To complicate matters I am having a complete re-roof done not long after the installation so hope this does not mess things up.

Thanks.

I would suggest it is extremely unlikely that they will run the fibre up and over the roof. At a technical level , it cannot be fixed, also pulling it fight over the apex will provide a dog leg, and produce loss into the service.

It is quite likely they will replace the current span with a span of combined fibre and a copper pair.