Which CP are you with? I imagine some are better than others for chasing this up with Openreach if there are issues at Openreach end. A speed regrade is a relatively simple change and shouldn't take ages.

It's been pursued with Openreach. I'm aware that it should be pretty rapid.

Just one of those things. There were record and other issues previously and evidently there are some hangovers from those.

In reply to a post by CarlTSpeak:

It's been pursued with Openreach. I'm aware that it should be pretty rapid.

Just one of those things. There were record and other issues previously and evidently there are some hangovers from those.

Thanks. I did wonder what “data issue” meant in this context as it’s what I have been told too, but have had nothing further from Cerberus as to the specifics, nor any clarity whether if it’s just my order or a much wider issue in Openreach land.

I’ll keep chasing...

By way of update, I was advised today that the "data issue" (no one outside Openreach seems to know what that actually means!) had now been resolved, and my re-grade order would now be able to proceed....

So am waiting to hear back from Cerberus on when it will be completed. Fingers crossed hopefully by early next week.

Nothing happened regrade-wise on Friday...

May be a total coincidence, but I did notice that after the "data issue" was resolved, all of a sudden speed tests had gained around 120 Mbps, getting very close to my nominal headline rate 330/30 rate - especially on downloads, uploads have always maintained full speed.

I would typically get around 185 Mbps previously (through router, switch etc) which had assumed was a mix of general network attrition (on my side) rather than going in direct to the ONT and also general traffic.

But its like I've been moved to a different VLAN or something.....

Did someone say "data issue"?

Three weeks after it was supposed to happen, the regrade was completed this morning!

Day 11 for me since regrade request went in.

Apparently there are issues with the BTW system affecting multiple ISPs. They can't see my ONT to change anything!

BTW issues sorted, regrades that were stuck going through.

In reply to a post by CarlTSpeak:

They can't see my ONT to change anything!

Surely Chinese intelligence could help out with that...

Glad to hear you’re sorted.