In reply to a post by CarlTSpeak:

I apologise if this has already been covered but you are hardwired rather than using wireless for these various tests, right?

...and this proviso would specifically EXCLUDE any hardwiring using power-line adapters anywhere in the food chain of devices

I emailed someone high up at Openreach a couple of weeks ago. They seemed really on the ball and promised to look into it. I just got a reply from a senior manager on network health.I removed any confidential info.

"Good morning. "Name" has asked me to respond to you regarding the issue you have raised and detailed below.

Our Network Operations Team have been monitoring the DSLAM backhaul link and have confirmed they are seeing capacity issues at certain times which could be causing the speed degradation you have described.

They have a plan in place to provide further capacity to this DSLAM which involves an additional network fibre and the installation of some exchange hardware. They have provided a provisional completion date for these works as the end of September.

Whilst I understand that the problem may continue until this work has been completed; please be assured that I will personally monitor the progress and will inform you of any changes to the completion date."

Please feel free to contact me directly should you have any comments or concerns."

Great support from Openreach. Shame BT couldn't spot the issue though. Just glad it's been found and is getting fixed.

In reply to a post by scott88c:

I emailed someone high up at Openreach a couple of weeks ago. They seemed really on the ball and promised to look into it. I just got a reply from a senior manager on network health.I removed any confidential info.

"Good morning. "Name" has asked me to respond to you regarding the issue you have raised and detailed below.

Our Network Operations Team have been monitoring the DSLAM backhaul link and have confirmed they are seeing capacity issues at certain times which could be causing the speed degradation you have described.

They have a plan in place to provide further capacity to this DSLAM which involves an additional network fibre and the installation of some exchange hardware. They have provided a provisional completion date for these works as the end of September.

Whilst I understand that the problem may continue until this work has been completed; please be assured that I will personally monitor the progress and will inform you of any changes to the completion date."

Please feel free to contact me directly should you have any comments or concerns."

Great support from Openreach. Shame BT couldn't spot the issue though. Just glad it's been found and is getting fixed.

Anytime I've needed to contact Openreach they have been on the ball. 12 months ago my street wasn't FTTC enabled, despite being connected to an Exchange where it was enabled. I wrote an email to the CEO and he got his team to look at the feasibility of it, all it needed was a cabinet change and 3 months later we got it enabled.

They are criticised for many things, but I've found them to be quite helpful over the years (living at different properties).