In reply to a post by Justin:

the second engineer was insistent that he switched the service over and told me to make sure I have a VDSL capable router installed which implies he was able to find it.

To me this proves that the routing records showed it had been routed through the PCP but in fact it hadn't, the engineer must have found what should have been the 'E' and 'D' sides in the PCP which s/he had then pushed through the VDSL cabinet although in reality when the rearrangement happened it had not been intercepted in the footway/joint box so continuing to bypass the new PCP. We do not know what checks the engineer did on the line he pushed through the VDSL cabinet.

Edited by deleted (Sat 05-Sep-20 16:01:05)

In reply to a post by dect:

In reply to a post by Justin:

the second engineer was insistent that he switched the service over and told me to make sure I have a VDSL capable router installed which implies he was able to find it.

To me this proves that the routing records showed it had been routed through the PCP but in fact it hadn't, the engineer must have found what should have been the 'E' and 'D' sides in the PCP which s/he had then pushed through the VDSL cabinet although in reality when the rearrangement happened it had not been intercepted in the footway/joint box so continuing to bypass the new PCP. We do not know what checks the engineer did on the line he pushed through the VDSL cabinet.

Openreach claim that on the reappointed the order for the 26th the engineer we're talking about, 'couldn’t complete the job because the routing is incorrect and is something we working hard in the background to resolve.' and have not been willing to say any more than that about the visit, despite being pressed.

They then later closed the order and then said that they couldn't do any more until the order, which it was now impossible to place, is booked once again. This is despite the fact they said on the previous order they were working hard on the routing problem.

Ever since then despite numerous attempts to have a civilised discussion, Openreach have been highly evasive and stonewalling questions with a request for another order. I sent a detailed summary to high level complaints and I got an email back simply asking to place another order, not addressing a single point that people on this thread have raised and I raised myself.

Edited by deleted (Sat 05-Sep-20 18:57:00)

This morning I am not able to sync at all even on ADSL2+

There was a couple of engineers down by the PCP cabinet 30 minutes or so, so I wonder if they are doing something, I hope they haven't ceased my line.

Edit: Sync is back now.

Edited by deleted (Mon 07-Sep-20 09:52:20)

Post deleted by Justin

Edited by deleted (Mon 07-Sep-20 11:22:25)

Re-routing your line maybe.

Been here for three hours and sync up and down all of the time - not been able to get any info about what is going on but phone line has been dead throughout so had to log a line fault by employers request since unable to work from home!

Well there's been engineers going backwards and forwards since 9.00am and as of 4.00pm once again they're opening the box up down my road for the third time of the day. It seems they are doing something, but I have no idea what as no communication from Openreach to anyone else.

In the last 7 hours I've had about 45 minutes sync on my ADSL2 and a working phone line and the rest of the time no sync and a completely dead phone line. I've had the connection drop out over 30 times from anywhere between a few minutes to over an hour and it's exceptionally frustrating and impossible to work from home.

They haven't told Sky what they are doing and haven't told me despite trying to find out. I'll be glad if they are fixing it, but some communication would be really nice so I could have planned around it with my boss. So in the absence of anything else, Sky have logged a PSTN fault in the hope it might provide some answers.

The saga continues....

Edited by deleted (Mon 07-Sep-20 16:16:58)

Sadly you won't be told whats going on. The only indication will the change on the dsl checker

Sadly communication is never Openreach's strong point.

Update.

Engineer has now come to the door and said they've spent the entire day sorting out the circuits, routing and everything else for that matter and line now goes through the cabinet following a fair bit of work.

Sky are unable to place an order still though, because of the PSTN fault that was logged earlier, so now we have to get that closed down and hopefully a new order can be placed.

I've also heard back from High Level Complaints, who have assigned my case to a new case manager who has apologies for today's issues and has said an update is being issued to Sky shortly.

Now lets see how things move....