In reply to a post by oldskool:

I went from Plusnet FTTC to BT FTTP and BT put in the instruction to take over the phone line. That in turn cancelled the FTTC service.

It disconnected before 6am and then the engineer turned up later that day and connected up FTTP.

Maybe in your case it was an error?

Apart from an upload issue, all good.

https://www.speedtest.net/result/9686055666.png

My old provider was PN and BT put the request to transfer the voice line but something somewhere went wrong.

PN mentioned that they put a cease order through when I called them but hinted that it was BT to blame for not telling them. I still haven’t got to the bottom of where it which side wronged, pas had a long wait to get through to BT so I hung up.

As the saying goes. I will try to get to the bottom of this.

Quick update following my Full Fibre install a few months ago.

Had an email from BT on 17 July mentioning that my product would receive a free upgrade to Halo 1. There was nothing that I had to do and it would happen automatically. Email mentioned that there would be no change in the price I paid and that I would not be entering into a new contract so that the length of the existing contract would remain as is.

In the midst of this, my modem seemed to pick up the 50Mbps speed cap bug. Quick call to BT Fibre Support team and they acknowledged that it was a known issue with the Full Fibre 500 and 910 packages and that a temporary fix would be for a manual line shaping request to be sent to another team. In the meantime, a new modem was sent out as the existing SH2 may have been faulty. So all good, line was "reshaped" so that my upload speed would be 73Mbps. Was advised by the adviser that the free upgrade to Halo 1 will happen automatically and certainly by the next billing period. So I waited.

Then just yesterday, I called BT as I was experiencing the 50Mbps speed cap issue again (following a factory reset of the new SH2 router). Conversation was going well until the adviser started throwing the T&C's at me. "Oh but your upload speed is above 10Mbps, which is what we guarantee so there is no issue."

I had to point out that I was happily receiving near enough 500 down and 73 up and that it was the modem's software that was restricting the upload speed to 50Mbps. Therefore, throwing me the T&C's that they were meeting their minimum speed guarantee was not the point of my call. The adviser kept banging on about meeting the minimum speed guarantee until I mentioned that it was BT's faulty equipment supplied to me that prevented the upload speed in reaching the maximum potential and that I would be inclined to contact OfCom about it.

What irritates me is that BT are providing a full fibre connection but only guaranteeing 250Mbps download and 10Mbps upload on a 500/73 package. I can understand the minimum speed guarantee if the connection was not FTTP but surely they should be guaranteeing a minimum download and upload speed of at least 80-90% of the paid-for speed. What is the point of paying £49.99 a month for a 500/73 package to then have the T&C's thrown at you just because the upload speed has been capped at 50Mbps due to BT's SH2 firmware issue?

I also spoke about the free upgrade to Halo 1. So the customer service representative tried to apply a "fix", which was basically upgrading my package to Full Fibre 500 Halo 1, despite telling me that I would not be entering into a new contract. An hour later, I received an email from BT thanking me for upgrading to Halo 1 with a message telling me that my new 24 month contract would start from the next day i.e. I had been recontracted. Calling BT the following day, the adviser first tried to offer me some credit, which would not have been enough to cover the extra 2 1/4 months that my contract had been extended, so then mentioned that they had put a note on the system that I could leave at the end of the original contract date penalty free. Whilst not happy with the way BT are operating, I have my doubts when it comes to the end of the original contract date and I expect there are going to be more shenanigans on BT's part to get it resolved. So anyone on Full Fibre is offered a Halo 1 free upgrade, be warned!!! Some things are too good to be true.

Whilst my initial experience of the install was good, it seems like things on BT's side are not going smoothly. I hope BT manage to roll out the new SH2 firmware soon to fix the speed capping issue, tell their customer support agents to stop using the minimum speed guarantee as a "get out clause" and to actually listen to the customer and take responsibility on solving their issue.

If you want that kind of guaranteed throughput you need a leased line or a more business focused product.
You won't get that kind of guarantee on most residential broadband packages.

BT''s minimum guarantee to you is actually higher than what OpenReach guarantee them.

FTTP is still a contended service, shared amongst other users both locally between neighbours and the backhaul to the wider internet.

It would not be possible to guarantee 80-90% of the headline rate as if everyone on your PON took a high tier package the speeds could very easily drop below that.

OpenReach FTTP is 2.4Gb/s down and 1.2Gb/s up shared between up to 32 properties.

Have a look at what a 1gig or 0.5gig leased line costs and you might see the value in BT's minimum guarantee.

Thanks for letting us know PS123, should they ring other users with this "Free upgrade" we know what to expect.

Will be a big fat no in my case.

If you want a higher minimum speed guarantee then upgrade to Fibre 900, which has a guarantee of 450 Mbps. Otherwise there’s no way on God’s earth, BT (or any other residential CP) will guarantee you 80-90% of line speeds at all times. Like it or not, you are sharing the service with other users.

First of all the sh2 is a modem router, when on fttp it is in router mode. There is nothing to stop you from buying a decent third party router..

The rt ac 86u from asus is one, that will provide with the speed that you require. As john83 said, fttp is a contended service, and i would go further, contention exists in some form all over the place on the net.