In reply to a post by candlerb:

In reply to a post by Justin:

Sky have confirmed that they still cannot place the order because the database update is now showing FTTP which they do not offer, rather than FTTC being available.

Actually, Sky do now sell Openreach FTTP as "Sky Ultrafast", up to 150/30. It might be fun to order it and see what happens

NOoooooooooooooooooooooooooooooo!

That isn't even funny!

In reply to a post by candlerb:

In reply to a post by Justin:

Sky have confirmed that they still cannot place the order because the database update is now showing FTTP which they do not offer, rather than FTTC being available.

Actually, Sky do now sell Openreach FTTP as "Sky Ultrafast", up to 150/30. It might be fun to order it and see what happens

I've had it checked for me by someone this evening and it certainly does not say FTTP and it showing as FTTC on the Openreach live systems, so I have no idea what the rep was on about tonight. Ironic considering she spent the whole call literally telling me I didn't know what i was talking about.

She's calling me back tomorrow night, hopefully she's not so intransigent then.

Edited by deleted (Mon 07-Sep-20 20:59:22)

In reply to a post by RobertoS:

In reply to a post by Justin:

The conversation with Sky was not the best. Rep I spoke to was adamant that despite what I was saying, that OR were never going to do work to convert someone from exchange only for one person, as it was just too much work with digging, opening up various boxes and rewiring etc. When I told her that is exactly what they have done today she didn't believe me!!!

Not exactly.

The work that rep was talking about would be if you were only ever the only EO line. (These can occur, when a line has been put in specially to the builders office show house on a new building site before the ducting infrastructure and such has been installed by the builder).

What that rep didn't realise was what we found out on this forum, courtesy of witchunt. That there were a lot of EO lines and all of them were supposed to have been moved to the new cabinet, but yours was accidentally missed out. (Or in some way cross-connected to the incorrect pair). The person in charge of the transfers then signed off that all had been moved, and the records then updated to say they were now on Cab1.

Only! Yours wasn't. There's almost no way that rep could know that. And, no significant (if any) digging etc. was needed today. Just a lot of working out how and why yours had been missed, and fixing it.

As for the outstanding PSTN fault, as soon as you described what was happening and that you had reported the disconnections as a line fault, I thought that was unwise. Surely it was almost certain some sort of work was going on?

I explained all of this to the rep but her reaction was pretty much that 'these things never happen' and 'it's never just one person' and 'you must have been informed incorrectly'. I actually asked to speak to one of her colleagues because the conversation was not getting anywhere. Sadly nobody else was available. She is calling me back tomorrow but I may very well call earlier in the day and see if I can get someone else, because I've seen a lot of intransigence in this case, but that really took the biscuit tonight.

PSTN fault was only logged as I was unable to get any verification what was going on through any channel and the issue had been going on for hours at that point. I had to miss two important conference calls. As someone who works in the education sector and whom today we also had a mobile phone migration to another provider which took my work mobile out as well, It was either that or go to the office and find some care for my father at short notice which was impossible. It was logged very reluctantly under pressure from my employer.

You didn't say if you had checked what the Wholesale checker was saying, but I expect it had VDSL and FTTPoD. The clueless rep probably doesn't know the difference between FTTPoD and FTTP, and of course the checkers never say FTTC.

The ISP checkers basically show the same as BTW do to us. I expect with a bit more detail but maybe not.

In reply to a post by RobertoS:

You didn't say if you had checked what the Wholesale checker was saying, but I expect it had VDSL and FTTPoD. The clueless rep probably doesn't know the difference between FTTPoD and FTTP, and of course the checkers never say FTTC.

The ISP checkers basically show the same as BTW do to us. I expect with a bit more detail but maybe not.

Neither the public ISP checkers or the BTW/OR checkers are live. The only system that is, is the OR systems where orders are placed. That has been well established by all parties over the last few weeks.

BTW and OR site's database are not updated that frequently these days, even on Sunday when the ISP checkers were showing exchange only and have been for a week, the BTW/OR checkers were still showing data from prior to that showing I was on the cabinet. Sky's own public checker is still showing Exchange Only if you use their site, the last data refresh was last week sometime.

I suspect that the rep may have been trying to place the order via Sky systems using their database that wasn't live which is why she couldn't do it. That's why I asked her to place a manual order via Openreach directly which would go through. She said she tried that as well but I'm not convinced she actually did as when I asked her to do it she said she just tried it within a few seconds and you can't place it in a few seconds.

I have had it confirmed last night that the OR live database is updated with the new details and I've since spoken to another ISP who have confirmed that they are able to place an order if need be, so this current impasse is caused by intransigence of the Rep last night, so if they're going to continue to play that game there's an easy solution.

Edited by deleted (Tue 08-Sep-20 06:37:42)

Openreach HLC have now issued Sky with a comprehensive update outlining the order can be placed and the work that was carried out yesterday, confirming what I said.

Sky have now placed the order. Meanwhile HLC are going to then ensure that the FTTC order is completed once the order has been placed to make sure it happens.

Have to say since I've had my HLC contact change to a different person they've really pushed the boat out and I can see why people say that they get things done, he's been excellent and more than willing to push things along, both on the Openreach side and also on Sky's side.

Edited by deleted (Tue 08-Sep-20 16:05:33)

Glad the end of this issue is in sight.

someone did not do the A154 properly back in the day

In reply to a post by Fastman3:

back in the day

Seems I may have used this phase a little too often in the past, I'll make a note to use it more sparingly in the future

In reply to a post by dect:

Glad the end of this issue is in sight.

Brief Update.

Sky have confirmed that they are liaising with the Director of Service office in Openreach in relation to expediting the migration to FTTC. No dates or anything yet.