Whilst I was at work today, (ironically because I needed to upload huge files that were too slow to upload on ADSL2+) I got a call from Openreach on my mobile to say they are about to switch the line over to FTTC and if everything was okay to do so. Engineer said he'd do it and call me if there was any problems he could see, I had no call so I assumed everything worked correctly.

And it actually did! I'm now sync'd at 78224 downstream and 19999 upstream, which is really excellent. I was expecting less, but no doubt they made sure my line was high quality as possible after all the trouble I've had.

I just want to thank everyone on the forum, for your help on this situation, whether it's giving me escalation paths, information that helps me guide people to bark up the right tree as opposed to the wrong one or just suggestions that can help me try and kick people into action. I wouldn't have been able to do it with you guys.

Also thanks to my case manager, SH at Openreach. He has only been on the case for just under a week, but he's handled all communications within Openreach, given Sky a nudge when they need it and, got engineers out all day to fix this on Monday, personally made sure the order went through on Tuesday and kept a close eye on it and got the final bit of work done today. Also to S at Sky, who took over the case earlier this week and has been exceptional and very customer focused.

Have a good weekend all, and thank you!

Well done. Enjoy!

In reply to a post by RobertoS:

Well done. Enjoy!

Sky are calling me back on Monday to see how it goes.

Noticed the difference in upstream straight away, but despite the good sync rate only seeing 40-45Mbps downstream speeds most of the time which is pretty disappointing when the minimum guaranteed speed by Sky is 61Mbps. Not sure if that is due to capacity or peak time? Any ideas? Ir i stays like this I'll be getting a couple of months free!

In reply to a post by Justin:

In reply to a post by RobertoS:

Well done. Enjoy!

Sky are calling me back on Monday to see how it goes.

Noticed the difference in upstream straight away, but despite the good sync rate only seeing 40-45Mbps downstream speeds most of the time which is pretty disappointing when the minimum guaranteed speed by Sky is 61Mbps. Not sure if that is due to capacity or peak time? Any ideas? Ir i stays like this I'll be getting a couple of months free!

After all the hassle you should get 6 months free !!

I'm glad its finally fixed.

You have nigh on full sync, your throughput speeds ought to be better than that. What/how are you testing* ?









*not via wifi hopefully

I wonder if Sky still ramp up throughput speeds over the first few days, like they did on ADSL2+?

Was a temporary slowdown last night, was pulling 75Mbps later in the evening via ethernet.

Still need to sort wifi coverage out in the house though as only pulling about 30Mbps in one room., the original booster set-up worked well on ADSL2+ but seems a new set-up is required in the room I'm using as an office.

In reply to a post by Justin:

Still need to sort wifi coverage out in the house though as only pulling about 30Mbps in one room., the original booster set-up worked well on ADSL2+ but seems a new set-up is required in the room I'm using as an office.

For those speeds, consider a mesh, such as the BT WholeHome products, instead of boosters, as they have a lot more intelligence. The middle range WholeHome got the best acknowledgement from PC Pro magazine in the spring.