Liking that donka.

Funny enough got an offer today of 3(?) months free FTTP if signing up to Future Fibre, this might have offset any early termination charges I might get next year, so phoned them up again.
They still can't sort out porting number to a VOIP provider without terminating FTTC service and no guarantee of date when FTTP would be laid on.

In reply to a post by burble:

They still can't sort out porting number to a VOIP provider without terminating FTTC service and no guarantee of date when FTTP would be laid on.

That isn't a Talktalk limitation but an OpenReach 1.

Unless Talktalk are willing to do a renumber with export (which they don't support, and it's a chargeable service).

You will need to overlap the services and port the landline number to VOIP, ceasing the FTTC.
There is no way around it that I can think of.

Unless you specifically port the landline number to VOIP while it's still active then your risk losing it completely.
My last experience of trying to recover a landline number from Talktalk after a service was ceased didn't end well.
The person lost their 30+ year old number.

In reply to a post by j0hn83:

In reply to a post by burble:

They still can't sort out porting number to a VOIP provider without terminating FTTC service and no guarantee of date when FTTP would be laid on.

That isn't a Talktalk limitation but an OpenReach 1.

Unless Talktalk are willing to do a renumber with export (which they don't support, and it's a chargeable service).

You will need to overlap the services and port the landline number to VOIP, ceasing the FTTC.
There is no way around it that I can think of.

Unless you specifically port the landline number to VOIP while it's still active then your risk losing it completely.
My last experience of trying to recover a landline number from Talktalk after a service was ceased didn't end well.
The person lost their 30+ year old number.

I did ask about ordering FTTP as a second service, that just seemed to cause more confusion.
If they offered a VOIP service like BT, SKY, or even TTB, it wouldn't be a problem.

Just order FTTP as a new customer.

Port the landline number to VOIP when the FTTP goes live which ceases all existing Talktalk services.

You could try timing the porting date to be just after the FTTP is due to go live but that risks having no service if the FTTP install is delayed.
I'd personally port the landline number the day the data only FTTP service and live. Should only give a 2 week overlap of services.

It couldn't be done as a migration as you would completely lose the landline number by moving to a data only service.

j0hn83

The 30yeard old number would have originally been ported from BT ( or possibly Virgin) as soon as it ceases it reverts to the original range owner and there is no way for TalkTalk to get it back. The original range owner would have been paying OFCOM for the number and Talktalk have to then pay the range owner. They won't keep hold of a number if they are no getting revenue from it. Originally practically all Talktalk numbers were ported from other suppliers.

In reply to a post by j0hn83:

Just order FTTP as a new customer.

Port the landline number to VOIP when the FTTP goes live which ceases all existing Talktalk services.

You could try timing the porting date to be just after the FTTP is due to go live but that risks having no service if the FTTP install is delayed.
I'd personally port the landline number the day the data only FTTP service and live. Should only give a 2 week overlap of services.

It couldn't be done as a migration as you would completely lose the landline number by moving to a data only service.

I asked this with the online support and got no answer, I then phoned Future Fibre team again to see if they had updated their advice, the answer was, they will not support two services to the same address, if I try and order FTTP for my home it detects me as an existing customer and would treat it as a change to FTTP and not allow it as a second service to the home.

In reply to a post by burble:

the answer was, they will not support two services to the same address, if I try and order FTTP for my home it detects me as an existing customer and would treat it as a change to FTTP and not allow it as a second service to the home.

Sounds like odd (probably wrong) advice.

I've had 2 separate Talktalk services (I had an ADSL and an FTTC line) and know of a few others who have had 2 separate Talktalk FTTC lines at the same address.

All that was required was a unique email address for each account.
I was even able to use the same payment details for both accounts

If you order FTTP as a new customer with a different email address to your other Talktalk service then they should simply activate it as a new account.

It can't hurt to give it a try.
Just don't mention you already have a Talktalk account and see if they detect it during the ordering process.
If they detect an existing service and prevent the order then no harm done.
My guess is they won't pick up on it and will allow the FTTP order to be placed without affecting the FTTC.

They have recently been promoting 2nd lines for working from home so no idea why they would be blocking a 2nd service.
The Talktalk community forums also have a decent number of posts from users with 2nd Talktalk lines.

As you will have noticed during your enquires Talktalk don't have the best front line support.
Any question you ask that isn't on their script needs passed on to someone else or sometimes they just make up responses.

FTTP still isn't available on my exchange from Talktalk.
The FTTP team advised me my street must still be under BT's exclusivity period (they get 2 years exclusivity apparently) and when that runs out Talktalk will buy the license to sell it in my street.
I asked why could i order with Sky, EE, Zen, Cerberus, Giganet and about a dozen other FTTP ISP's and he said they must be sharing BT's license.
I corrected him, going in to detail on how GEA Cablelinks work and how there's no license or exclusivity period.
I don't believe Talktalk train their staff with that nonsense and believe the rep was making it up as he went.
I would take much of what they tell you with a pinch of salt.

Well I'm getting a headache from battering my head against a wall.
Spoke to TTB, "yes we can offer you FTTP and keeping your landline".
OK that's good.
"No need to write this down, I'll send you a email with the offer and t&c's"
Great.
No email.
Couple of days later, after checking website for what was on offer on my line, got phone call from TTB (non FTTP), I explain and am transferred to FTTP team, spoke to same operator, "Ah I spelt email wrong, I'll send it again"
No email.
Once again couple of days later I'm checking website as couple of things seemed odd, and again get call from 'non FTTP'. we chat and he sends me a blank email to check, and promises to pass this on the FTTP team,
Couple of days later still no email, is their service really that bad?
From what I recall of first phone call, to retain my landline number they will supply FTTC and FTTP, 100/20(145/25) plus anytime landline/mobile calls @£48/month on two year contract, there may, (or may not) be in t&c's option to transfer to new address mid contract.

Yes CS is pretty rubbish at TTB as I have found out. I accidentally ordered a new broadband and phone line whilst trying to upgrade my current package with Talk Talk Biz. I cancelled the order within the cooling-off period realising my mistake but they sent me a router. I asked CS to send me a returns packet for the router, they sent another router. I give up!

I am waiting to see if an Openreach Engineer turns up this morning to fit my second line. I have left numerous tickets to cancel his visit. We will see.