In reply to a post by j0hn83:

My ADSL was sub 3Mb/s so I was desperate to switch to FTTC.
I checked the waiting list status a couple times everyday for a couple months before i got my order in.

I was in the same situation. Zen placed me on a wait list and I had FTTC after a few weeks/couple of months. I didn't have to check or chase.

In reply to a post by Woolwich:

In reply to a post by j0hn83:

My ADSL was sub 3Mb/s so I was desperate to switch to FTTC.
I checked the waiting list status a couple times everyday for a couple months before i got my order in.

I was in the same situation. Zen placed me on a wait list and I had FTTC after a few weeks/couple of months. I didn't have to check or chase.

Zen are 1 of the few ISP's who will bother with the waiting list unfortunately.

It's not very automated and requires a lot of manual work from the ISP.
Most ISP's find it more hassle than it's worth.

I'd be surprised if Sky ever used the waiting list system.

Aquiss write about the waiting list here: https://support.aquiss.net/en/knowledgebase/article/...

Do all providers support the Waiting List Process?
No. Whilst there is nothing technically stopping all providers in the UK who use Openreach's network from supporting the Waiting List process, many providers, have opted not to support this process, due to it being highly manual and human resource intensive

Edited by j0hn83 (Tue 22-Dec-20 16:37:48)

In reply to a post by ukhardy07:

Eg
I have sky now. My neighbour accidentally orders plusnet under my address and not their own. I get a notice from sky that my line is being taken over.

Could that happen purely on the address, or is the landline phone number used as a parity check ?

Easily, if I move to a new house I either:
1) Stay within the same area and hence can move my landline number to the new home. In this case the address is the only thing used and my number is marked to take over whatever number is already on that line.
2) I move to a new area, I cannot move my landline number. The address is the only thing used and a new number is assigned, this takes over whatever number is already on that line.

You generally place your order before you move in, as it takes a few weeks to setup, and also no provider is going to validate for you someone’s existing phone number matches X information without access to an account.

When you move home all you have to go on is the address. The previous person who lived there has their own landline which is their own account. They will likely migrate this to their new address themselves, you wouldn’t take over and keep their landline number.

Providers will therefore just take your new address and move existing / issue new number. All it takes is a digit issue or like in one of my first flats in London, the database is confusing as hell and you have no choice but to take a total guess.

I lived at 105C Uxbridge Road, and the database came up with this (and still does it seems):
https://ibb.co/kD8Rxsd

Well, the flat was top floor, so do you choose
105 Top Fl, Uxbridge Road
The flats also the third floor, (assuming ground is level 1), so Flat Third Floor, also applies.

But technically, I was at 105C, the only flat with C mentioned says 105B - 105C Uxbridge Road, they put it through on this one initially and it didn't go live. All I can hope is it didn't turn them off in B.

Yes, I was thinking more of a case of porting from one ISP to another, and not moving house, but yes, I take your point.

I need to be aware too, living as I do at number 32A !

You can place an order to switch without using a landline number also, it would take over the line but no number port in. This is becoming more common now, with the internet only services offered and no landline offering at all.