FTTP Install Advice

Dear all, I am hoping for a bit of advice on the process for switching from FTTC to FTTP.
Openreach have recently installed fibre both to overhead poles as well as the usual BT manhole covers through which I would ultimately be connected. They have not though taken those cables to any of the houses as far as I can see. I had assumed that they would do that with each property and then I could order the service. However having recently checked the Openreach/BT website it is now showing FTTP available to me from BT (but not Sky/Vodafone etc.) and I am now wondering whether I need to order the service for the final bit of cabling and termination point to be installed. Should I place an order or would it better for me to wait? The postcode for the close is CM13 1SW.
All help appreciated!
Many thanks

James

BT only install the cabling to the premises once an order is placed. If the database shows it is available then you can order, they will survey then install the cable to the outside of the property and then come to install it inside.

When Openreach install the infrastructure for fttp it only goes as far as a connectorised block terminal (CBT) these are typically located either at the top of a telephone pole or within an Openreach joint box which are normally found along the pavement. Once an order is placed with an ISP Openreach or one of their contractors come and install the connectorised fibre cable between the CBT and the property and also install an optical network terminator (ONT) ready for a router to be connected. The reason you may only be able to order via BT Retail currently may be down to an ISP specific cablelinks being required within the headend exchange where the fibre runs back to.

In reply to a post by ian72:

they will survey then install the cable to the outside of the property and then come to install it inside.

Looks like properties in that post code are '1 Stage' installs, do they still come and survey first?

I have a one stage lined up for next week, no survey appointment scheduled or even indicated.

I had forgotten about the one stage installs and was thinking of how mine was done.

Still, for the OP if the ISP he wants has it available then may as well order - there won't be any other work that needs to be completed before an order can be placed.

In reply to a post by MHC:

I have a one stage lined up for next week, no survey appointment scheduled or even indicated.

You might have a delay ...... lots of ‘non essential*’ install work is being shelved due to lockdown part three.

This might be the case ... but circumstances vary.





*non essential , as in you have a connection that you can use already.

I am wondering about it too, and need to call order management to discuss.

Internal conduit is in place, so if OR can provide ONT and internal fibre, easy enough to install and then installation will only require work outside.


Or if not, they can provide the new handset for the VOIP and migrate that across as a minimum.

Edited by MHC (Wed 06-Jan-21 13:10:19)

Trouble is, order management can say what they like, but it is down to the installers risk assessment on the day.

Ensure easy access to everywhere they might need to go, plenty of windows open for fresh air. A big black X where you want the ONT. Then don’t be in the rooms where the work is to be carried out.

On the ring ahead, answer their questions, tell them you have provided a conduit with a draw cord ... that might just swing it.

This is probably a silly question but what is a 1 stage install?
Thanks again, this is helpful!