330/30 rather than 330/50 profile been set then. What’s the site engineer going to do about it?....not terribly much.

In reply to a post by Pheasant:

330/30 rather than 330/50 profile been set then. What’s the site engineer going to do about it?....not terribly much.

Completely agree, but it would seem that’s the ‘path’ these kinda faults tend to follow.

Just a waste of resources. Surely it would be faster and cheaper to recheck/do the soft change first 🤷‍♂️

Yep .... ours is not to wonder why ....

Have made that point to BTBusiness, but they definitely insist a visit is needed. Yes, a waste or resources.

330/30 was once the 'top' tier for any On Demand FTTP. Now you can get 1000/220 straight off the bat as you can of course with native FTTP.

Seems someone has simply pushed the wrong profile to your service. Hopefully its resolved PDQ.

In reply to a post by MHC:

I can run 10 tests and get 35.4 Mbps 8 times and 0.1 or 0.2 lower the other times, so totally consistent.

Another advantage of FTTP is its a consistant fault and easy for the end user to prove.

Hope you get it sorted asap.

Yup, not like copper which can be intermittent!

...except for ONT copper side (ethernet) faults, which wont be diagnosable remotely / need a truck roll. Been there.

And that is 0.5m of Cat5e patch lead, which has been replaced "just in case". Everything disconnected from teh hub - network, 4G, free BT WiFi turned OFF, so just ONE PC, nothing else.

A "visit" which OR say will be external is next.