So they'll check the light (levels), may even swap the ONT. Fault wont move - it will be referred up and some bright spark will (hopefully) twig the profile does(not) match.....

Edited by Pheasant (Wed 31-Mar-21 13:23:15)

The "Enhanced IT support" agreed that it was almost certainly profile related, but nothing they could do directly. They were the ones to initiate the visit.

Yep just got to go thorough the motions

Only have a single BT hub with FTTP designation - do you know if a standard FTTC one will work?

Apologies. When I said ‘box’ I meant another laptop/desktop/PC to test with, not another router/hub. A hub just introduces the potential for delay or throttling, so is best removed for any ‘raw’ bandwidth speed testing.

To otherwise answer your question, I can’t give you a categoric yes/no as I don’t have a BT hub to test with. I have always used my own routers and do to this day. However any device that can provide a PPPoE client on its Ethernet port ought to connect fine!

Thx,

If I use a PC, do I need to define the IP address or will it be auto?

It is just a little awkward as I will need to take a docking station too.

You need to define a PPPoE connection for the ethernet port on your host machine and provide username & password for the service.

You should be able to set for the PPP protocol to obtain the IP address, DNS etc. Although you can manually assign those too.

My laptop 'test' connection has PPP grabbing all that, even with a fixed IP allotted for the service.

I'm having the exact same issue I'm on the 500/70 package with BT, downloads are just over 500 uploads are anything between 35 and 50 and quite erratic, during the test, rather than a steady number, on the Think BB speed test the analysis says my upload quality is as low as E (mostly better than that though)

I've connected directly to the hub, removed the hub and used Nest Wifi, changed cables, all the same. I reported it to BT yesterday and a telephone engineer randomly turned up today a bit puzzled as he was sent to check my telephone line but nothing about FTTP.

Edited by deleted (Thu 01-Apr-21 15:46:18)

BT technician visited on Friday and confirmed my findings. He changed the ONT and there was no difference.

On a "gut feel" he found a new BT Smart Hub 2 - consumer version which is a different base model to the Business hub. Installed and booted - first test was 48Mbps and further tests showed 50+ Mbps.

Faulty hub ? If so why would it only work up to 35Mbps?

Now need to wait for a replacement to try .

I really dislike ISP supplied routers with a passion. Anyway looks like the SH2 had firmware issues relatively recently...posted also on another thread I believe. There's a chance your business hub suffered a similar fate.

https://www.ispreview.co.uk/index.php/2020/07/isp-bt...