If you happen to have a wireless device such as a phone it could be possible to download an app called "HomeDashboard" it could be known as "Telstra Home Dashboard" which lets you check wifi throughput to the router then runs a speedtest which is a good one to check wireless connections without samknows.
I know i use it to check my houses coverage on the WiFi coverage mapper that comes with it.

Edited by RR_The_IT_Guy (Fri 09-Apr-21 18:09:32)

With due respect Ryan, bringing wireless into the mix now is going to add more confusion for the chap. He simply needs to resolve matters to get a basic wired connection behaving at the speeds the service is capable of delivering.

Poster: Pheasant
Subject: Re: ThinkBroadband SpeedTest
With due respect Ryan, bringing wireless into the mix now is going to add more confusion for the chap. He simply needs to resolve matters to get a basic wired connection behaving at the speeds the service is capable of delivering.

I do get what you are saying, the reason i mentioned wireless is because sometimes an IPhone for example can get better speeds wirelessly to wired devices with issues. It was more to see if he was able to get anything quicker even if he runs a speedtest on the speedtest app. It would be a good indication if its quicker and if he tells us the model we could look at the theoretical max and making sure it's next to the Hub2.

I did just read the below which sounds like a similar issue although from what i am reading this seems to be a common occurrence as the forum has a few although we can never know what's a genuine issue or a end device.

The upload as well, is errectic from what i have read here. It could be a bigger issue or just be the router's QOS but as the speed to the ont is variable I could either say its the end device or the link to data centers, not sure which at the moment.

I'm tempted to say try downloading the 1 Gig test file from thinkbroadband site on the same pc or even downloading a few of them at once on the same device to see how task manager's networking graph reacts and if it tops out at 1 Gig but if you have a HDD in the PC it might be inaccurate and be restricted.

BT Community

In reply to a post by Rytenuff:

I think the PCs are the limiting factor. but none of this explains the vast difference in the various speedtests between Fast.com, Thinkbroadband and Ookla. All were consistent when I had FTTC (51Mbps)

Nobody has asked what security product you have installed, if any. Many of these cause chaos with higher speeds as they are forcing everything you do through extra software. In many cases this software is only 1 day old and badly tested. Many major corporates have abandoned third party security software.


Your Phenom II is probably 9 years old, and if running security software may give slow speeds. For example my Core2Duo laptop only just manages my 200 Mbps virgin media connection, but then its 12 years old!!

Speeds faster than 500 Mbps can show problems in network card drivers. Which Windows version are you running, and what is the network card? You should disable any WiFi when doing testing using Ethernet, although normally Windows will prioritise wired.

Your i5-6500 should easily handle the bandwidth, but depends on the network card, is it built in to the motherboard, and which make and driver.

In reply to a post by jchamier:

Speeds faster than 500 Mbps can show problems in network card drivers. Which Windows version are you running, and what is the network card? You should disable any WiFi when doing testing using Ethernet, although normally Windows will prioritise wired.

As you say could be any of those issues. Large Send Offload (LSO) on the adapter properties may be a potential issue too.

Candlerb's approach of using Ubuntu on a stick ought to prove the basic hardware performance - which then leaves Windows 10...

Thank you your reply and suggestion.
On my fastest Speedtestwise PC after installing Ubuntu on a USB2 stick the best of several tests was 940 Mbps Down and 98Mbps Up. This on Fast.com
So, it would seem that the limiting factor is my devices. I am obviously getting the 1gb connection I paid for so I am happy.

Win 10PRO on all Pcs (mentioned elsewhere.
AVG (disabled when testing.
No other devices enabled so no WiFi active.
Ubuntu live USB on the i5 PC giving excellent speeds 940 Down 98 Up
Therefore other slower devices are the problem.
Thanks for your reply.

Thank you I will look in to that.

Noted, but nevertheless that app may come in handy in the future.
Thank you.

No, I have not but as I wrote in reply to the suggestion to try Live USB Ubuntu on my i5 machine the speeds are excellent 940D 98U
So my other PCs are too slow
Thank you.