Its usually my ISP, Virgin Media, whom has the problems smile

I strongly agree with that statement.
They even have problems remembering their own appointments.

In reply to a post by RR_The_IT_Guy:

I strongly agree with that statement.
They even have problems remembering their own appointments.

Not around here, the people are very good. We were originally CableTel, in the Guildford head end (Surrey / Hants border) franchise.

Other areas such as Reading/Basingstoke, (Hants/Hampshire) were a different original company, and of course the city of Southampton was Cable & Wireless ConsumerCo.

Each of these has their own separate problems with the quality of the build in the street.

All i wish is that Vm sorted my problem before threatening to cut off my free engineers appointments because they missed three in a row and still count them as attended for ofcom purposes.
Today my area manager called to ask why i had so many and I had to explain whats in this thread
And it was simply idiotic and avoidable.

In reply to a post by RR_The_IT_Guy:

And it was simply idiotic and avoidable.

Yes, and not my experience here. An ombudsman is needed to independently research.

Post deleted by RR_The_IT_Guy

Edited by RR_The_IT_Guy (Sat 10-Apr-21 19:17:00)

In reply to a post by E300:

I've never been able to get good speed results at Thinkbroadband.com with my 1Gig connection.

I have the same sort of issue but on my 500/500Mb connection.

Using the TBB speed test, the download test is usually reasonable but the upload constantly throws a wobbly - less than 300Mb. Whereas Ookla usually shows my upload speed well above 400Mb - more often nearer 470Mb. Presumably there is more than one way to do a speed test.

In reply to a post by 69bertie:

Presumably there is more than one way to do a speed test.

Yes, and the interaction of various web browsers, and any security software, plus any plugins you have in the browser.

In reply to a post by jchamier:

In reply to a post by 69bertie:

Presumably there is more than one way to do a speed test.

Yes, and the interaction of various web browsers, and any security software, plus any plugins you have in the browser.

Would be interested to understand if the ping times reported by thinkbroadband web-based test is ping under load or just ordinary ping.

London-based servers on Speedtest.net (either app, CLI or bowser) typically report sub 1ms ping. Fast.com (which I think over-inflates actual DL speed) reports unloaded 2ms ping and loaded 36ms ping.

I can ping the thinkbroadband.com forum servers on average around 1.4ms on the Virtual1 connection. Traceroute shows a direct hop from my peer to Cogent transit edge (then another 8 hops internally in Cogent) - however thinkbroadband tests give a 5 to 6ms ping....something afoot there?

In reply to a post by Pheasant:

I can ping the thinkbroadband.com forum servers on average around 1.4ms on the Virtual1 connection. Traceroute shows a direct hop from my peer to Cogent transit edge (then another 8 hops internally in Cogent) - however thinkbroadband tests give a 5 to 6ms ping....something afoot there?

One for Mr Saffron, but I think he said a long time ago that it wasn't using ICMP.

And when you icmp echo (ping) thinkbroadband, its the cloudflare CDN that responds, and I assume the speed test would not go through the CDN.

My virgin media connection gets 13ms to labs.thinkbroadband.com ([80.249.99.73])

and when I ping from my hosted Linux server, I get IPv6 responses from "speedtest8.thinkbroadbnad.com".

Edited by jchamier (Sun 11-Apr-21 13:37:26)

Thanks. Just looking at bufferbloat stats and trying out some sqm strategies on the router.