In reply to a post by Pheasant:

Will just update PPPoE login details (and some IP addressing details) on my router on the day of the change.

TTB support seemed a bit fuzzy on the PPPoE details when I talked to them, I guess this is new to them as well.

I am using

[email protected]
ttb1234

Which works and our static IP address is assigned automatically

John

Thanks John. Yes (hopefully) the PPPoE change should be reasonably straightforward. There are some routing and vpn rules that will need to be updated on my setup following the change.

Did you see my question ?.

I notice you are /were an 'Eclipse' customer like me(I am not in the hull area), did you try to get FTTP with them, I have given up with them and going (hopefully) over TTB.
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Also are you going to use there router ?.

I want to use a PPPoE straight into my pfSense firewall/router.

Do they give you PPPoE details once you get connected ?.

In reply to a post by APTMAN:

Also are you going to use there router ?.

I want to use a PPPoE straight into my pfSense firewall/router.

Do they give you PPPoE details once you get connected ?.

I am using a Mikrotik router (for testing) using generic PPPoE details as above, static IP is automatically assigned.

They have not issued me a dedicated PPPoE login and the provisioning team stated a PPPoE login was not required!

John

Got the PPPoE login today from TTB. Also have the static IP that will be assigned. PPPoE username looks account specific, rather than generic.

Have setup a second PPPoE client (inactive) on the MikroTik in readiness for change. Should be able to flip between existing/old and new/TTB PPPoE accounts quite easily. Firewall rules are OK and VPNs sorted (hopefully).

In reply to a post by john_32:

Could anyone with a Talk Talk FTTP service confirm if you have Worksafe available?

https://www.talktalk.co.uk/business/product/worksafe

After a 6 month wait we finally have our FTTP up and running but it does not have the option and customer services seem perplexed by the issue!

Thanks
John

Although TTB activated Support Centre portal today. as their FTTP service is not live yet, the portal dashboard is looking pretty sparse. Definitely can't (yet) see anything to do with Worksafe.

Will provide an update later in the week after change.

Im on FTTC with TTB and Worksafe on the portal is under Products.

Thanks. New service hasn't been provisioned just yet. So Dashboard->Products isn't populated yet. Just has a marketing link, as shown.

I think that is the Dashboard, on mine there is a separate heading with Products, it is under that.

Here is the products section of the Support Portal

FTTC With Worksafe

https://ibb.co/56qq23Q

FTTP Without

https://ibb.co/WBgh64D

Our case has been escalated, back to waiting

John