In reply to a post by pluralist:

Your opening post was fine, and you got sensible replies.

Your second post was a bit stroppy.

Your third one very stroppy.

Then you started getting rude to those who had been trying to help you and explain things to you.

Hmmm.

Welcome to the generation which we wrinklies have let down by failing to explain that instant gratification is a marketing tool not a way forward for life

In reply to a post by Andrue:

In reply to a post by Jumping:

Doesn't change the fact that the lack of information is shocking and I think most people would be happy to have a rough date than no info.

Maybe you were too young to remember but we've been here before with the FTTC roll-out. We know what happens when BT gives out too much information. We know that people treat any date they are given, no matter how vaguely it is given as being gospel. Then they throw their toys out of the pram when the date slips.

BT is dealing with a lot of obstacles to complete this roll-out (a lot of them being out of their control such as councils and power companies). They have learnt that we as customers can't be trusted with extensive plans and information because most of us don't understand that circumstances can change. I think the level of information they are giving is about right. It's showing that progress is being made whilst minimising the amount of ammunition being given to over enthusiastic customers such as yourself. It's much better to have you moaning that you don't know what they are going to do than to have you ranting and raving because your exchange is a month late.

Well said.

Hi Kim

I am not sure how closely you watch this forum but we have several people each month posting about the lack of FTTP rollout plans from Openreach, sometimes these people already have superfast speeds but because someone down their road has slightly better speed they come here and complain about the Openreach rollout. Its always about Openreach never any of the other broadband infrastructure providers and to be honest I feel your pain about not knowing when FTTP is coming but I understand why Openreach do it the way they do.

You do have options, either wait in line with the rest of us or pay to jump the queue and get FTTP installed via FTTPoD (although this option may be extremely expense).

I'm also not in in a Fibre First area but luckily living on a new build estate from 2014 benefited from Openreach's retro fit and recently had FTTP available to me.

The current East Sussex contract with Openreach seems to be addressing areas of the town currently with slow speeds rather than a general FTTP rollout but Lightning Fibre have started building and plan to eventually cover around 95% of the town.