You won't necessarily get warned as part of the desktop survey.

Some folks on here have paid for their survey and were in the process of getting a formal quote when they were told a native rollout would take place. Other folks actually placed an order only to then be alterted - like this old thread.

In reply to a post by Taras:

A question. does the desk quote, flag up any forthcoming work to install fttp in your street ?

I requested a desktop quote in May 2020 and received response in June 2020 that FTTP was already planned at the address.

The exchange appeared on the 'to start build within three months' list published 29th July 2020. Arguably, it had been planned since the Jan 2020 list as the area heading exchange total increased to 2, but without the second exchange being named. It later became apparent that was my exchange.

In reply to a post by Pheasant:

You won't necessarily get warned as part of the desktop survey.

Some folks on here have paid for their survey and were in the process of getting a formal quote when they were told a native rollout would take place. Other folks actually placed an order only to then be alterted - like this old thread.

interesting, I've asked for a desk quote, for two reasons, one is the above and b) if they decide to delay the install in my further, the costs of doing fttpod .. I can claim on the voucher scheme, despite the fact theres a bduk project on it and that openreach is sposed to be doing the exchange area in their may update... I did believe those who have future rollout inclusion would be excluded from the voucher scheme.

Was that seperate to the quote, or just that information?

Dear Customer

Thank you for requesting an estimate of the installation costs for FTTP on Demand at *, Bransgore, Christchurch, BH23 8**.

We have now received the estimate of the charges from BT. These are detailed below.

Estimated Build Cost: Unable to offer an estimate using desk survey tools. Onsite survey required to confirm charges

The build charge includes the estimate for the work and materials required to deliver the service. It also includes the connection charge.

Number of premises passed for FTTP: Unknown (Subject to survey)

Given that theres a cbt(not yet connected to the or network) about 20m away from me, would that explain the above ?

Seems highly probable it has something to do with it. Thing is do you want to pay for survey only to be told what you already suspect.

If it was me I’d chase down Openreach via the CEO team and find out what’s stalling their connection of the CBT.

In reply to a post by Pheasant:

Seems highly probable it has something to do with it. Thing is do you want to pay for survey only to be told what you already suspect.

If it was me I’d chase down Openreach via the CEO team and find out what’s stalling their connection of the CBT.

I'd happily do that, if i knew what email to use, community fibre post that should have meant community fibre partnership that is the current state of play.

The whole thing is a mess - delay upon delay, hence checking fttpod and cfp.

[removed by tbb]

Edited by seb (Mon 02-Feb-26 22:02:40)

Thank you 😊

No worries. There's a dedicated executive team which manages complaint emails to the CEO, by most accounts quite responsively and often or not with a petty good probability that something get done to sort the issue.