I started process Thursday Evening (after confirming I could get it working on my setup) PlusNet had sent out email saying sorry leaving on Friday with end date this Friday and VOIP (A&A) has confirmed it was accepted today.

Number ported as expected - Waiting for PlusNet bill etc.

Thanks for the update.

A&A are on my list to be considered
I am also considering Sipgate Basic mainly because there is no ongoing charge.

Sipgate Basic probably makes more sense for me as I hardly use the landline but I am not sure on customer service / experience compared to A&A.

As Plusnet billing fills me with dread please post how it goes. Perhaps the billing issues are getting better at Plusnet now.

I am on Sipgate basic for 3 years now, loaded £10 when old number ported and still got £9.90 and no other charges. Service works well for incoming, I have set it up to email missed calls to one address and voicemail to another. Can't comment on outgoing as never use it.

I have both SipGate & A&A - As SipGate is free except calls it was a good way of testing equipment before making the final move.

SipGate is definitely a slicker website - one disadvantage I saw with Sipgate is that need to login/make call every 3 month link which I might forget to do

In reply to a post by Kenneth:

SipGate is definitely a slicker website - one disadvantage I saw with Sipgate is that need to login/make call every 3 month link which I might forget to do

Certainly handy to know as I have not seen that mentioned before.

Although it’s written, in practise it doesn’t happen. I’ve been with Sipgate for almost ten years and have five Basic subs/numbers. None have ever been ‘cutoff’. It’s not worth worrying about.

Hi all

I'm about to go through this process myself.

I have FTTP being installed on the 20th September - TalkTalk "Future Fibre" 500Mbps package.

My current FTTC package (with JohnLewis broadband) comes to a contractual end on the 5th October, so will be planning on asking for the port to be done (to Sipgate basic) on or just after that.

Are there any 'gotchas' to be aware of with the forms for Sipgate or their process?
I'm feeling a little paranoid about it going wrong because I will get a whole shedload of grief from my wife if it messes up

The "Letter of Authorisation" is straightforward enough, but there are questions on the "Customer Port Details" one that are somewhat confusing.
e.g. "Associated Billing Numbers" - I assume that on a standard (single number) residential connection I do not have to populate this.
Also, on the "Sipgate Account Details" section...why do they need both the account number and the current Sipgate VOIP number I already have? Surely the account number alone is sufficient?

Thanks!

In reply to a post by MilesR:

Also, on the "Sipgate Account Details" section...why do they need both the account number and the current Sipgate VOIP number I already have? Surely the account number alone is sufficient?

Presumably because you might have multiple Sipgate numbers.

I'm sure it'll be fine. Clearly you already have a Sipgate account and it's tested and working. So on the port day, either incoming calls will start coming to your Sipgate account and the JLBB will be ceased; or nothing will happen and your number will stay on the PSTN, in which case you can try again, with Sipgate or with a different VOIP provider.

That’s correct. If you already have a sipgate basic account, the new ported in number will be added to the same account and both numbers will route the same way on inbound calls. On outbound calls from the account the ‘native’ sipgate provided number will be used as the CID.