The landlord in our case was interesting as he would only communicate with the estate agent managing it by snail mail - so everything had to be put in the post and wait days to get any response from him. We never did get to the bottom of whether it was the estate agent recommending what should be charged for or if it was the landlord trying to screw every bit of money out of us. We also had damp issues that they tried to charge for - the damp was from structure and not anything done by my wife and so quite how they could try and charge for it we never did quite work out.
One of the items he tried to charge for was when my wife moved in the toilet roll holder was broken and so she glued it back together. Handed back it had a working toilet roll holder but they tried to charge for a new one because it had been broken despite it being on the report at move in that it was already broken.
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