Post deleted by sounds2k

In reply to a post by Pheasant:

That’s correct. If you already have a sipgate basic account, the new ported in number will be added to the same account and both numbers will route the same way on inbound calls. On outbound calls from the account the ‘native’ sipgate provided number will be used as the CID.

Not entirely true, if you go to app.sipgate.com and login, then go to routing -> phones -> caller ID and click the gear icon, you can set the number sent on outbound calls there.

Not in my portal its not.

Can you please screen-shot yours?

Thanks for the reassurance, I'm sure it'll be fine (fingers crossed!)

OK after further digging, I discovered that in my account this feature was not enabled by default.

I had to firstly go into the Feature Store and check on the Caller-ID feature. Like so. Somewhat counter intuitive that, as I have always had Caller-ID working so thought no more about explicitly selecting it again in the Feature Store.

Once that was done, I was able to see a new Caller ID row appear in the Device Settings area of Phones and the associated gear icon. Previously this row didn't exist.

Thanks for bringing that to my attention.

Edited by Pheasant (Sun 05-Sep-21 20:53:05)

No worries, I must have enabled that without even thinking about it. I will be porting my landline number to sipgate later this week, so that's where you can set its' number to be used on outgoing calls. I even set it to send that number before it's been ported as a test - and that worked too.

To be fair they may be enabling the feature on new accounts by default now.

My original Sipgate account is around ten years old now, and I last did a number port to them more than 3 years ago in 2018. In that time the look and feel of the user portal and feature set has changed somewhat.

Good luck with the number port and the new service.

Slightly off topic I know, but you can just imagine the carnage there will be trying to get a lot of 'older' folk off the PSTN to VOIP based setups. Especially those with no broadband currently (of which there will be quite a few I'm sure).

It's hard enough to manage when you're fairly IT literate, let alone if you know nothing about broadband etc.
I honestly can't believe that 2025 is a realistic timeframe for OpenReach to achieve this.

In reply to a post by MilesR:

Slightly off topic I know, but you can just imagine the carnage there will be trying to get a lot of 'older' folk off the PSTN to VOIP based setups. Especially those with no broadband currently (of which there will be quite a few I'm sure).

It has not just been imagined, it has been trialled in Salisbury (FTTP) and Mildenhall (FTTC), and it's being rolled out nationally.

For those with no broadband, new SOGEA and FTTP products with 0.5Mbps up and down are being released.

Certainly, the CP will have to provide a router, and someone will have to plug it in, and plug their phone into the router. For those who aren't comfortable doing it themselves, I expect assistance will be available.

I would compare this to the TV analogue to digital switchover, and that was completed successfully.

In reply to a post by candlerb:

For those with no broadband, new SOGEA and FTTP products with 0.5Mbps up and down are being released.

Certainly, the CP will have to provide a router, and someone will have to plug it in, and plug their phone into the router. For those who aren't comfortable doing it themselves, I expect assistance will be available.

Also SOTAP, although how well it will perform on miles of corroded aluminium in the middle of nowhere with no mobile coverage as an alternative will be interesting. (I know of areas which have no mobile coverage from any network on ~6.5km of poor condition cable)

Other than BT Retail, with whom I would expect the majority of phone-only customers to be, are there any signs of other providers being interested in providing voice-only services?

And have there been any suggestions of what rental costs may be compared with existing voice-only line rental?