Just thought I’d close the loop on this and feedback on my install.

Was booked in for 8-1. Guys came at about 12. They were Openreach engineers.

One guy had just come off his fibre training so a more experienced engineer was with him.

The whole thing was pretty flawless. They had a good chat to me first, asked me where I wanted the ONT. I showed them, they walked around a bit and the next thing they said was ‘no problem, this is how we will route the cable is that ok with you?’ It was more than ok because their route was far better looking than I had thought. They did a brilliant job. The more experienced guy was really helpful, even took me to the manhole at the end of the road to show me the kit and to tell me I was the first connection there!

All in all I can’t fault them they were extremely professional and considerate and generally really nice blokes. I gave them a box of biscuits for the van and they went on their way. I’m now enjoying 930 Mbps down with an 8 ms ping. Nice!

Glad it went well.

If you were really happy and impressed by their performance can I suggest an email to [removed by tbb] . People are quick enough to email him about issues and problems ... no reason not to send a positive email which will possibly trickle down to their line manager.

Edited by seb (Mon 02-Feb-26 21:38:19)

In reply to a post by MHC:

If you were really happy and impressed by their performance can I suggest an email to [removed by tbb] . People are quick enough to email him about issues and problems ... no reason not to send a positive email which will possibly trickle down to their line manager.

I second this, as that team mostly have deal with some stressful customers, which at times isn't fun.

Edited by seb (Mon 02-Feb-26 21:38:28)

In reply to a post by MHC:

If you were really happy and impressed by their performance can I suggest an email to [removed by tbb] . People are quick enough to email him about issues and problems ... no reason not to send a positive email which will possibly trickle down to their line manager.

They have a dedicated page for this.

https://www.openreach.com/help-and-support/thank-an-...

Edited by seb (Mon 02-Feb-26 21:38:45)

Fill out this form: https://www.openreach.com/help-and-support/thank-an-...
It will be fed back to that engineers team.

As above people are quick enough to complain when they do a bad job.