Some idea of the location would be useful, exchange name and cabinet number might be enough. There are members of this forum with inside knowledge who may be able to help. A photo of the pole with the joint may tell us something. The most frustrating aspect of this is that it is very difficult to contact the departments involved and when you do they can't or won't tell you what's going on.

There is finger pointing happening and at the end of the day two properties who are in the uso have been left out. There is cfp, and the new fftpod trial, from march that will lower the price.

We don't know where the OP lives, as this may be of help to resolve this mess quickly .

In reply to a post by Pheasant:

USO team at BT sound like they’re pointing the finger at Openreach and vice versa.

Devils advocate again; perhaps someone made a mistake covering the 35 properties (outside the 5 under the USO obligation) and they don’t want to compound or exacerbate the error - even though from what you’ve said it makes little logical sense to exclude the 2 remaining properties that are in the middle of the build.

Have you written to the USO Help team asking for clarification and assistance? I know you spoke to them.

Pheasant - many thanks - that is exactly right. I did speak to OFCOM and they said raise a formal complaint with BT so I have done this. They also suggested I contact my MP. I will try and find an address/email to contact the BT UFO team - at the moment I can only find their phone number, but can ask them for an email address.

Rightly or wrongly, I am working on the presumption that there is more likely to be action if I keep pestering Bt and Openreach !

In reply to a post by Taras:

There is finger pointing happening and at the end of the day two properties who are in the uso have been left out. There is cfp, and the new fftpod trial, from march that will lower the price.

We don't know where the OP lives, as this may be of help to resolve this mess quickly .

Technically according to the OP the 2 missed properties fall outside the scope / criteria for the USO, as do the other 30 properties which have been enabled. I think that’s the crux of the dilemma.

If they were in scope of the USO then that’s a different matter. I think the OP is appealing to their collective sense of common sense in this.

In reply to a post by WFH1:

In reply to a post by Pheasant:

USO team at BT sound like they’re pointing the finger at Openreach and vice versa.

Devils advocate again; perhaps someone made a mistake covering the 35 properties (outside the 5 under the USO obligation) and they don’t want to compound or exacerbate the error - even though from what you’ve said it makes little logical sense to exclude the 2 remaining properties that are in the middle of the build.

Have you written to the USO Help team asking for clarification and assistance? I know you spoke to them.

Pheasant - many thanks - that is exactly right. I did speak to OFCOM and they said raise a formal complaint with BT so I have done this. They also suggested I contact my MP. I will try and find an address/email to contact the BT UFO team - at the moment I can only find their phone number, but can ask them for an email address.

Rightly or wrongly, I am working on the presumption that there is more likely to be action if I keep pestering Bt and Openreach !

I just searched and found the email from this page:
https://www.bt.com/broadband/usoterms

[email protected]

I may have misread that part last night. opps

In reply to a post by Realalemadrid:

Some idea of the location would be useful, exchange name and cabinet number might be enough. There are members of this forum with inside knowledge who may be able to help. A photo of the pole with the joint may tell us something. The most frustrating aspect of this is that it is very difficult to contact the departments involved and when you do they can't or won't tell you what's going on.

Realalemadrid and Taras - The Exchange is North Tamerton and we are served by Cabinet 2. The village is Tetcott (EX22 6QZ, 6QP, 6QR, 6QS) I have a photo of the fibre junction outside my house and just trying to find how to include in my post !

Good info on the location etc. There are some very helpful folk here in the know from BT / Openreach that peruse the forums and may be able to provide some assistance.

Re photo etc. You can use an image hosting website like for example:

https://imgbb.com

https://postimages.org

Then post the resulting link(s) in your reply here

Pheasant many thanks for the emaill address and the image hosting link.

This is the fibre joint on the pole immediately outside our house.

Fibre Joint

Thanks. My uneducated take is that there is technically probably quite little issue.

Sounds more ‘contractual’ / commercial scope vs USO scope / etc. That may actually be quite difficult to untangle, but hopefully some help and focus may get this resolved for you.