In reply to a post by WFH1:

Rightly or wrongly, I am working on the presumption that there is more likely to be action if I keep pestering Bt and Openreach !

That is precisely the correct approach to take, maintaining of course sensible and non emotive discourse. You strike me as a very steady and level headed person.

The challenge of course is finding someone both interested and empowered to help you. Persistence always pays off.

two things that strike me atm, is firstly is this a db issue and somehow, WFH1 was once included and some how got dropped off in the build.

Or did they screw up the build.

WFH1, Have you contacted openreach via the website asking when will i get fttp?

In reply to a post by Taras:

WFH1, Have you contacted openreach via the website asking when will i get fttp?

Taras

Yes, I did speak with someone at Openreach via the online chat and he then rang me. He did look at the plans and said that the pole outside our house is shown as "Fibre Enabled" in the build plans but couldn't explain why the CBT was missed off or why the database shows that we are not in a Fibre Area. As a result I sent an email to the CEO and had a very good chat with a helpful member of the Executive Level Complaints Team who was certain that they could sort it out. I was impressed with the response. However when he came back to me a couple of days later he said that he couldn't tell me anything as this was a BT USO installation. It was if they had closed ranks.

I then spoke to the USO team who claimed it was an Openreach decision on how they planned the infrastructure, but couldn't accept that the BT team must have said to Openreach that they need certain properties connected and how much will it cost etc. They must have signed off the project. It just doesn't make sense that so many non eligible houses have been included in the build but we have been left off. Something odd has definitely happened and maybe nobody wants to own up to what has happened as Pheasant suggests.

I went back to the Openreach Executive Complaints person I dealt with but so far no response to my email.

I will send an email to the BT USO Team and I think try again with the Openreach CEO route as I just want to know whether I will get FTTP and how and if not, why not.

i assume you premise is covered by BDUK and therefore from an intervention perspectvie your premise is covered (even though yopu dislike the technology) -- i assume the OSO premises (which is driven by BT and not via Openreach) looked at the premises that were not covered by BDUK and could be USO which is why they have been covered (there are very specific rules around USO ) they have left a joint to enable your premises to be done at a later stage (if funding or wiillingness to fund is available ) -- i cannoto see the situation changing as you are not eligible for USO

The BT uso, team, really shouldn't exist, it should be under openreach. I think you will not much joy via that route. Keep with openreach, as they do the infrastructure not bt (even though bt own OR).

Its a bit like Zen having a uso team.

Cost could be the factor, but cfp could be it but you shouldn't be using that since the uso should cover it. The reason i bring up the cost factor is due to the low density of houses/properties in the area.

Are you under 10mbits with the wholesale checker? I checked the "the mill" and that was 0.1mbit

I thought the new uso was covered by openreach and not the bt retail arm

In reply to a post by Fastman3:

i assume you premise is covered by BDUK and therefore from an intervention perspectvie your premise is covered (even though yopu dislike the technology) -- i assume the OSO premises (which is driven by BT and not via Openreach) looked at the premises that were not covered by BDUK and could be USO which is why they have been covered (there are very specific rules around USO ) they have left a joint to enable your premises to be done at a later stage (if funding or wiillingness to fund is available ) -- I cannot see the situation changing as you are not eligible for USO

Fastman3 - I agree that our house is not covered by the USO. The real puzzle is that only 5 houses out of 37 are covered by the USO but 35 houses (5 eligible, 32 non eligible) have the fibre connections ready for FTTP as part of the USO project. As our house is one of the 2 not covered, I wanted to understand why specifically we were excluded as I would have expected only 5 to have fibre connections or if a different process was being applied, why not cover every house including our house and our immediate neighbour. My complaint is on the grounds that we have been unfairly discriminated against for what appears to be no valid reason.

You are right that BDUK funding has been used by Connecting Devon and Somerset to contract with Airband to provide Fixed Wireless in some areas including our village. It is ironic if the publicly funded BDUK solution prevents us benefiting from the much better future proof technology of FTTP.

In reply to a post by Taras:

Are you under 10mbits with the wholesale checker? I checked the "the mill" and that was 0.1mbit

Taras- we are at approx 5mbps, so if it wasn't for Airband, we would be included. I don't know where the Airband mast is, so it might be that in practice they couldn't even supply our house anyway.

In reply to a post by Taras:

The BT uso, team, really shouldn't exist, it should be under openreach

It was BT, not Openreach, that won the right to be the USO provider for the UK (apart from KCOM for the Hull region)

However this also allows BT to use non-Openreach infrastructure to provide USO-level services, most importantly 4G.

In reply to a post by WFH1:

In reply to a post by Taras:

Are you under 10mbits with the wholesale checker? I checked the "the mill" and that was 0.1mbit

Taras- we are at approx 5mbps, so if it wasn't for Airband, we would be included. I don't know where the Airband mast is, so it might be that in practice they couldn't even supply our house anyway.

You need an on record account from Airband that confirms they can’t supply you with sufficient signal strength for their service due to the large stand of trees/hillside/castle/moat that’s in their mast’s line of sight. If you get me drift….

Edited by Pheasant (Sun 07-Nov-21 18:09:40)