Taras you are incorret -- the USO is nothing to do with openreach nor should it be there are 2 technology for USO 4G / FTTP - its is BT Retail responsibility on USO --

Well, the plot thickens...

Last night I looked at the Airband coverage checker and for those properties previously shown as not able to receive their Fixed Wireless offering (and thus eligible for the USO) they now show Full Fibre coming soon - up to 250Mbps ! So is the fibre installation in the village actually a BT USO offering or an Airband BDUK installation ?

I rang Airband this morning and they said this was an Airband installation and that all properties including ours are covered for FTTP with go live in the first half of next year. I tried to explain the issue of the missing CBT but the person I spoke with didn't know what I was talking about !

So on the face of it, it seems as though the information that the Openreach Executive Complaints Team gave me that this was a BT USO implementation was incorrect. Not sure why they told me this, as there can't be a link between a BT USO and Airband as far as I can see.

I will double back with Openreach to see if they will confirm this.

I will post any updates and must apologise for the incorrect information I was given.

Thanks to everyone for their generous input.

That sounds vaguely more positive. More information may become available as the build progresses to completion. If you can get through to the right person and explain what’s happening, then there’s a good chance your missing connections may be done before they connect the rest of the village.

You know have a real reason to speak with Airband 😎

Its definitely openreach. Maybe Airband have some BDUK elsewhere that's close by , but the node on the pole is definitely openreach network for USO

In reply to a post by witchunt:

Its definitely openreach. Maybe Airband have some BDUK elsewhere that's close by , but the node on the pole is definitely openreach network for USO

witchunt - you make a good point. It is Openreach equipment (CBTs etc) outside every house that Airband claim to be offering Full Fibre to next year.

Airbands website confirms that they use separate infrastructure:

Do Airband utilise existing Openreach infrastructure/cabinets?

In short, our fibre network is totally independent of BT/Openreach, but to minimise adding new infrastructure, we often use theirs. Normally, we only use BT’s ducts – the small tunnels under roads for cables. We install our own cabinets in places that don’t have any infrastructure, but we do occasionally use Openreach cabinets where it is viable to do so.

I don't think that I will get any true clarity until the installation is complete. To be honest I would rather stick with a 5Mbps reliable BT service than a very unreliable Airband service !

This does seem to illustrate the messy situation in this country regarding the roll out of FTTP.

Witchunt

Can you confirm the whole village is covered or is this beyond your allowability?

I suspect that the OP may be able to be served by one of the other CBTs and the checker doesn't show this yet.

Any hints would be valuable.

Thanks

Witchunt has confirmed that the infrastructure build is definitely Openreach so I wouldn't pay much attention to what Airband are saying, they don't use OR fibre equipment, just share ducts where possible which doesn't apply when lines are overhead. You still need to push Openreach for answers.

In reply to a post by Realalemadrid:

You still need to push Openreach for answers.

Realalemadrid - I just got another response back from the Openreach Executive Complaints Team which indicated that for confidentiality reasons they had no access to USO project information so couldn't tell me anything.

I am trying again with the BT USO Helpdesk, but am not hopeful of getting a meaningful response.

Doesn't make much sense to me, Openreach are building it but have no access to the USO project information. Do you really believe that?. Why is a USO project such a closely guarded secret?

I guess it's commercial confidential between openreach and their customer (BT Consumer provide the USO).