In reply to a post by juzzy25:

Just had a letter through the door about Swish Fibre digging up my road in Beaconsfield, and like clockwork they've been working quick!!

I'm out of contract on Sky Broadband, had a chat to the workmen (super friendly guys) and there digging out and doing my road for Swish.

Do you know when parts of Beaconsfield will go live, I'd rather not give out my address on the forum, but I'm tempted. (I reckon I could do battle with a mobile broadband SIM for a couple of months)

Hey juzzy25.

Feel free to drop me a PM with your address and I'll see if we can give you an ETA for service.

As I'm sure you are aware you can keep your Sky services on a rolling contract until your property is ready for our service.

All the best.

Chris
Swish Fibre Team

Hi Chris,

Farnham resident here, and excited to see the Swish roll out progressing. I had a very attractive pre-order offer (12 month reservation with no obligation) that I've taken up.

A few questions, please:

1. I've read on Swish's Facebook page that Swish provides Plume Superpods as the main router and additional pods (Mesh) as needed. Is the Superpod the newer WiFi 6 hardware version?

2. I've also read (same source) that Swish is "currently reviewing our main router offering". Any more information that you're able to share (any decision on new equipment; timeframe)?

3. I'm aware that Swish allows customers to use their own routers. Any known issues with Netgear Orbi Mesh systems? I've been using a RBK50 system for about 4 (mostly hassle-free) yrs now and would need a compelling reason to change (for example, WiFi 6).

Many thanks in advance for your help.

In reply to a post by Axel1975:

Hi Chris,

Farnham resident here, and excited to see the Swish roll out progressing. I had a very attractive pre-order offer (12 month reservation with no obligation) that I've taken up.

A few questions, please:

1. I've read on Swish's Facebook page that Swish provides Plume Superpods as the main router and additional pods (Mesh) as needed. Is the Superpod the newer WiFi 6 hardware version?

2. I've also read (same source) that Swish is "currently reviewing our main router offering". Any more information that you're able to share (any decision on new equipment; timeframe)?

3. I'm aware that Swish allows customers to use their own routers. Any known issues with Netgear Orbi Mesh systems? I've been using a RBK50 system for about 4 (mostly hassle-free) yrs now and would need a compelling reason to change (for example, WiFi 6).

Many thanks in advance for your help.

Hey Axel, thanks for reaching out, I hope you're well.

1. I've read on Swish's Facebook page that Swish provides Plume Superpods as the main router and additional pods (Mesh) as needed. Is the Superpod the newer WiFi 6 hardware version?

We currently supply the 802.11 ac (WiFi 5) version of SuperPod, but we are currently reviewing our options for WiFi 6 with a view to make this available in early 2022.

2. I've also read (same source) that Swish is "currently reviewing our main router offering". Any more information that you're able to share (any decision on new equipment; timeframe)?

Part of the project mentioned above. Sorry I can't be any more specific at this point.

We originally installed a Smart/RG SR400 but it didn't live up to our high expectations so we dropped it in favour of installing a Plume SuperPod as an interim measure. The SuperPod is an impressive piece of kit (in my opinion), and certainly gives our support desk an impressive amount of insight to help resolve customer queries.

3. I'm aware that Swish allows customers to use their own routers. Any known issues with Netgear Orbi Mesh systems? I've been using a RBK50 system for about 4 (mostly hassle-free) yrs now and would need a compelling reason to change (for example, WiFi 6).

So, it appears the RBK50 is a tri-band system with identical radios to our Plume's WiFi SuperPods:
Orbi AC3000 Router and AC3000 Satellite (1733+866+400Mbps) - https://m.media-amazon.com/images/I/B12srLt2c+S.pdf

Plume AC3000 Gigabit Wi-Fi (400 + 867 + 1734 Mbps) - https://support.plume.com/hc/en-gb/articles/36000529...

I don't recall any problems reported for this system, but what I will say is that the placement of the units is key. Mesh systems with these specs do a perfect job of pushing around Openreach's FTTC speeds (max 80Mbps down, 20Mbps up). If the units are placed far apart that they can not backhaul over 5GHz, the 2.4GHz radio is more than capable of delivering FTTC speeds (not accounting for interference and channel utilisation on the 2.4 band). It's crucial to ensure strong signal between the units to enable them to backhaul over 5GHz which will help the system push around the higher throughput we're offering.

I hope this helps?

All the best.

Chris
Swish Fibre Team

Thanks Chris. That's super helpful. Thanks!

Hi Chris,
I have just received an email that SWISH is coming to GU34 (Alton) but I see no details regarding this on the website.
Looking to move from BT 80/20 in Aprl 2022 to 400/400 offering.

Have also emailed sales regarding this.

Anthony

In reply to a post by smouty:

Hi Chris,
I have just received an email that SWISH is coming to GU34 (Alton) but I see no details regarding this on the website.
Looking to move from BT 80/20 in Aprl 2022 to 400/400 offering.

Have also emailed sales regarding this.

Anthony

Hey Anthony.

It's early days for Alton but early estimates are for Q3 of 2022 (July - September).

I would encourage you to register interest via https://portal.swishfibre.com/ as we have automated comms that are sent as the build progresses.

All the best.

Chris
Swish Fibre Team

Hello Chris,

Can you make a similar rough estimate for Bagshot? The website says Build Underway, but I've not seen anything yet

In reply to a post by BlueWave97890:

Hello Chris,

Can you make a similar rough estimate for Bagshot? The website says Build Underway, but I've not seen anything yet

Good afternoon.

Bagshot has an estimated completion for Q3 (July - September) of 2022. This timeframe is not set in stone, and it also depends on your specific address as to whether you would be towards the beginning or the end of the build, so I would encourage you to register your interest via https://portal.swishfibre.com

All the best.

Chris
Swish Fibre Team

Edited by Swish_Fibre (Tue 09-Nov-21 17:15:58)

Thanks Chris.
I have ‘signed up’.

Just had the Swish Fibre install team into today, took around 90 mins, they had to kick my profile up from 100mbps to 400mbps, took a couple of minutes but they were done within the hour!

I'm using the Plume Homepod setup and I'm impressed by the WiFi coverage, but using wired connections for most of my kit and the speeds are amazing, this is until I refit my old setup.

400mbps is quick, responsive and fast and the install team were very fun to hang out with.

Edited by juzzy25 (Mon 15-Nov-21 12:58:16)