In reply to a post by Glenn2:

In reply to a post by sammyg901:

Does she by any chance claim any pension credits? https://www.bt.com/exp/broadband/home-essentials - my MIL does claim a little so was eligible for this. Did need Openreach to install the FTTP but she lives in a flat where the equipment was outside the front door already so very simple. It is digital voice but the 2x supplied simple WiFi phones are perfectly usable or you can plug in your existing handsets to the BT router

Wow - thanks for this! Yes she does get pension credits, so I'm sure she is eligible. That's £15 a month for the lowest 38Mbps package that has 700 minutes of phone time and only £20 for 76Mbps with unlimited minutes. So that will do nicely as she uses the phone a lot.

I don't know where the fibre actually is (beyond the cabinet) as she only has copper at the moment, but if it is 'FTTP priority' and you can no longer order FTTC anyway, I assume this is no barrier and they just come round and do whatever needs to be done.

Yes exactly, you book an appointment and they come and sort out installing the ONT (so you'll need 2 power sockets where the new cable comes in). I arranged it for a day I could be there so she didn't need to worry.

It's a really great deal and not at all well publicised - I saw it mentioned elsewhere on here. My MIL migrated from TalkTalk to digital voice and the number transfer was pretty smooth, seemed to take about a day longer for incoming calls to reach the phone.

Fabulous - I'll get Christmas and new year out of the way then I'll get onto it (covid situation permitting as she is vulnerable).

Thanks again.