In reply to a post by PhilipSmith72:

I get the same error with a different ISP.

Works from Scotland via Zen!

I see the error if I connect from a server in the States:

Text
1 23 4	<h1>Barwell UK Airbrush Supplies</h1> <h2><span>503</span> Overloaded</h2><p style="text-align:center;"><img src="https://barwellbodyworks-shop.com/img/barwell-bodyworks-logo-1547089452.jpg" alt="logo" /></p> <p>You cannot access this store from your country. We apologize for the inconvenience.</p>

This confirms that it's a problem with geoIP lookup for Hey addresses.

Whether that's because Hey haven't published the geo info for their address block, or because this website hasn't updated its geo database, we don't know. But Hey would be the people to look into this for you, since you're their customer.

They must surely have larger than a /24….

https://bgp.he.net/AS212426#_prefixes

Need to see what F&W have got….

So most websites will use a geoip database to work this out, most likely from maxmind.com as they are the predominant provider of this.

https://www.maxmind.com/en/home

I've checked your IP on there and it shows as GB successfully. The IP block most likely was used in Germany before this, hence the issues you are facing. The IP block allocation was created in 2020, and updated in may 2021. It's not clear when the country information was last updated, but it could be that anyone using a database before that will see you as not in the UK. People don't often update these that often as they are normally provided by the operating system so might not get updated for years.

There isn't really anything Hey Broadband can do about this unless they can change your IP to a block that has always been in the UK, but they may not have a pool that they can do this from.

john

Edited by john (Fri 17-Dec-21 14:17:36)

https://bgp.he.net/AS207645#_prefixes

In reply to a post by candlerb:

But Hey would be the people to look into this for you, since you're their customer.

In previous cases of this with other ISPs it was confirmed the ISP has almost nothing they can do, assuming their RIPE (or equivalent) registration is correctly stating use in the UK.

It is wholly the fault of the geo-blocked website to resolve, and be aware of how the internet works, and changes over time!

👍

Thank you for this detailed reply

Fellow HB customer. have the same problem. Some GeoIP services think I'm in Russia. Some, not all. When I go to AliExpress for example it defaults to the Russian language with the currency in Rubles.

I raised it with HB, they said nothing they could do and to talk to the GeoIP services. Some of them responded and said they see the IP block as in the UK (look ups on their website still say Russia however), the others never responded.

Its got a hell of a lot better than it was when I first joined HB so things have been changing slowly.

Edited by nofappingway (Fri 17-Dec-21 16:06:32)