In reply to a post by RR_The_IT_Guy:

Would it be possible if a mod could tag this username as an ISP for the forum.

ISP reps have to request themselves to get the tag. It has to be initiated by them and I think they have to provide some info to prove they are an ISP rep.

Hi Halian, I'm in Lower Road and although I signed up and did the direct debit thing etc back in October, have heard nothing more in the last 3 months, despite Swish claiming that there was 'Service Available' for Chinnor. So either they've forgotten me or their customer service leaves something to be desired.

I had swish installers come out and explained I didn’t want to go overhead. There is a telegraph pole in the middle of my (long) drive that serves only me and my neighbour. The existing bt phone cable then goes underground to a duct that runs to a bt chamber. From there it runs through a duct to my home and another duct to my neighbours home.

The telegraph pole had one port serving only our two houses and is on my land. The chamber is serving only our two houses and is on my land.

They said they could run overhead to the telegraph pole and then go via that chamber but on the second visit they said they don’t have permission to use Bt chambers.

I’m at a loss, I was under the impression you would have PIA’s raised to use Bt chambers. I mean it’s a ofcom push from 2019 and BT (or well open reach) can’t really deny it.

A manager was supposed to call me back yesterday but didn’t hear anything. I thought I would post here anyway because it’s likely interesting for others to know the swish position on BT chambers etc.

Any insight?

They're supposed to be using the Openreach chambers & ducts on my street.

Though they were supposed to be getting in touch with me before Christmas to set an install date and instead have gone silent and not replied to multiple attempts to find out what's happening. So maybe there is some issues there, or the permission is location specific.

Call their installs and speak to them. It’s the fastest way to get to the bottom of it.

I have a feeling they have PIAs granted for streets but not any chambers or ducts off those streets eg the ones running onto my property.

Hopefully this manager does call me tomorrow, otherwise ill probably just cancel it all.

Well the diggers have been an gone again and now there are jet black stripes up both sides of the road, but still doesn't look like they are finished... I think it's just buried conduit...
Meanwhile got first contact (email) from swish since they told me that direct debit was set up but it seems to be just a generic marketing mailshot telling me what I could be doing if I had full speed fibre... gee thanks..

Well I get a phone call today and they're coming to install on Thursday. They haven't done any digging on my street so it looks like they will be using the BT chamber (conveniently located just outside my house).

I have Swish installed, diggers came and went in August and I had fibre by November, but I believe for some messed up reason, half the road is underground and half the road is telegraph pole (which even Swish couldn't work out)

So for some months I had lots of men at the end mf my street staring down a hole looking confused and on their mobiles constantly, so this could've delayed my eventual install.

Then all of a sudden I see Swish in the next road, putting in Fibre then all of a sudden I'm installed.

Bear with them, it will come, it drove me crazy as I had to cancel Sky and sit on mobile broadband for three months (thankfully Vodafone put a cell about 500m from the house) I don't think I can ever go back now I've got FTTP.

My major pain was sorting out VOIP, sipgate were a royal pain to deal with but VOIPfone were better.

Finally installed and live

Using my own router (a UDM Pro) was as simple as plugging it into the ONT after changing the WAN interface to DHCP. A few phone calls to get the Static IP I'd ordered active but all working now. Hopefully they'll have IPv6 soon.

Speeds are basically spot on too:

What do they charge for static IP? I had one for free from Plusnet for years now and have gotten used to it. I wish swish was a bit more transparent on pricing...

was your speedtest from a wired 1Gbs ethernet?