I have got the BT WholeHome system, so dont need the Plume wifi.

I'll go ahead and order a TP Link Router and report how I get on. Thx.

On line under my account says Status: Awaiting activation (2022-11-24)
Is that an estimate of when activation will happen?? or just some date roughly 11 month after I pre-ordered...??

Hi Maff1956.

Did you power cycle the switch after moving it from your incumbent's router over to ours?

Plume sits on 192.168.40.0/24 which is likely to be a different subnet to your existing router.

Chris
Swish Fibre Team

In reply to a post by baukhorse:

What do they charge for static IP? I had one for free from Plusnet for years now and have gotten used to it. I wish swish was a bit more transparent on pricing...

was your speedtest from a wired 1Gbs ethernet?

https://www.swishfibre.com/_files/ugd/6b8bd7_3f72a08...

These are our charges and fees for Residential Services.

All the best.

Chris
Swish Fibre Team

TP Link router delivered, installed and now all running perfectly, including the BT WholeHome wifi. I disconnected the Plume. Thanks for the help.

(But Swish Fibre tech support really should have known that I'd need a router.)

In reply to a post by Swish_Fibre:

In reply to a post by batfastad:

Thanks for the update Swish_Fibre!
An IPv6 estimate of under 12 months is great news. I'd be absolutely happy to test as well if I can get signed up soon after we move.

The actual connection into the router still confuses me somewhat. My router is an EdgeRouter ER-X-SFP so I can easily throw an SFP/GBIC of some flavour into the SFP port.
From what I understand most domestic FTTP/GPON connections require an adapter (ONT?) to take the physical fibre connection, perform some de-mux/auth, then output ethernet.
Is the ONT provided as a separate unit to the router by ISPs?
So even though I have an SFP socket, I imagine I still use the ISP's ONT then GbE to my router.

Cheers, B

No problem at all.

Feel free to DM me when you go live and we can talk further about IPv6.

The ONT is currently a separate/mandatory unit.

https://postimg.cc/G8XP3MqF
https://postimg.cc/vgYLsRL8

Chris
Swish Fibre Team

Are you able to configure the voice ports to a hosted provider of your choice?

The voice ports on the ONT will be configured for our service, but there's nothing stopping you from using a 3rd party via your LAN.

All the best.

Chris.
Swish Fibre Team

Any chance of some documentation about these "voice ports"? I thought this swish fibre was network only.

Are Swish more "accessible", responsive and supportive after actual activation?
I got the first communication since December over 2.5 weeks ago in an email saying Swish would be in touch "Next Week" with details of a free gift and news, but heard nothing.
The build updates page for my area is a month out of date and the website is very limited on general information.

In reply to a post by baukhorse:

Are Swish more "accessible", responsive and supportive after actual activation?
I got the first communication since December over 2.5 weeks ago in an email saying Swish would be in touch "Next Week" with details of a free gift and news, but heard nothing.
The build updates page for my area is a month out of date and the website is very limited on general information.

The CS I've had when calling them has been great, and got back to me promptly every time.

E-mail seems a bit more hit and miss.