Really sorry to hear that it didn't go as was hoped

The install type current setup as '1 Stage' is clearly wrong with the additional information from today's visit but I guess no one is going to correct it for your neighbour's unless they email in to complain but I suspect no one will.

In reply to a post by dect:

Really sorry to hear that it didn't go as was hoped

The install type current setup as '1 Stage' is clearly wrong with the additional information from today's visit but I guess no one is going to correct it for your neighbour's unless they email in to complain but I suspect no one will.

I have spoken to Sky, who will be providing the service. They have said that they have been told that the system they can see states the 10 working days figure. I have just checked https://www.broadbandchecker.btwholesale.com/#/ADSL/... and it doesn't seem to have been updated in that it still states 1 Stage install. Should I expect that to update. Will Openreach be in touch before they come out to do any digging or will they just show up?

Thanks,
Paul

Personally I don't think your recorded FTTP install type will change from '1 Stage' on the DSL Checker, Openreach have got your FTTP install request and will add an extra task for the dig team to come out, don't expect anyone to tell you exactly when so make sure the front garden is clear for them to work if you're not normally at home during the day.

In reply to a post by dect:

Personally I don't think your recorded FTTP install type will change from '1 Stage' on the DSL Checker, Openreach have got your FTTP install request and will add an extra task for the dig team to come out, don't expect anyone to tell you exactly when so make sure the front garden is clear for them to work if you're not normally at home during the day.

Thanks for the information. The driveway will be clear for them, but I am WFH so I should be around when they appear.

The update that I got from Sky on the 9thwas that Openreach said all would be complete by the end of 14/03 (yesterday). Not a soul from Openreach has appeared. Sky are now attempting to contact Openreach for an update. This is extremely frustrating.

Silver lining: some compo

In reply to a post by Pheasant:

Silver lining: some compo

Is this a missed appointment? I was just told that the Openreach system said that the work would be completed by the end of the 14th March.

I have just had a phone call from Openreach to say that they will be out on Thursday to do the work. The person who called had no idea about the 14th March date.

Edited by ceepan (Tue 15-Mar-22 13:20:17)

The key date is that which you had booked in for the install with Sky.

In reply to a post by Pheasant:

The key date is that which you had booked in for the install with Sky.

So the install was supposed to take place on the 3rd March. The Openreach engineer did show up but then said install couldn't take place as he couldn't get the fibre into the premises. He then got the track and locate engineer to find where the copper cable was, sprayed some stuff on the road and drive and then said a dig time was required. They said within 10 days. Sky the told me that they had been advised that the work would be completed by end of 14/03. No show to that then Openreach phoned today to advise that the work would be done on 17/03.

12 days and counting at £5.08 per day…