I do want to thank everyone for your generosity of time and for sharing your invaluable knowledge on the issue I have. It does seem as though there is light at the end of the tunnel, which is great news.

I promise to keep you updated on progress and thank you again for your kind help.

William

In reply to a post by WFH1:

It does seem as though there is light at the end of the tunnel, which is great news.
William

I think it's light at the end of the fibre you need.
Well somebody had to post it. 😛

I do think theres a massive increase of it because of the rapid nature of not just OR but also the alt.nets roll out plans. Uso adds in another spanner which whilst laudable in its nature, could have been handled better.

In reply to a post by kitcat:

Does your pole have a DP number on it?

Kitcat - I checked and the pole outside our house (missing the CBT) does have DP number on it.

I thought that I would update you as I am now up and running on FTTP !

I lost count of how many emails I sent and phone conversations that I had with BT and Openreach, but thanks to the advice from everyone on the Forum, I eventually managed to get a positive outcome.

After my last post, I complained to the BT USO team about why I was excluded and they decided that I was now eligible under the scheme. The initial estimate from Openreach was a cost of £2,000 to £5,000. The USO team then asked for a full quote which came back as £25,000 !. The USO team realised that this wasn't right as nobody in the village had paid anything, so challenged Openreach and on the day that others in the village could first order FTTP, Openreach said that I was included in the roll-out so no cost to me. However, Openreach said that the normal 12 month lead time for USO orders had to start again for me as I had missed out on the initial implementation. So good and bad news. I challenged, but got nowhere.

However, in parallel many months ago (before I knew that I was eligible for the USO) I had raised a query through the Openreach website - why my neighbours could get FTTP but not me. I had various replies over the months saying that this was being looked at. So when BT placed the USO order for me, I emailed Openreach and then a couple of weeks later got a reply that they could see that the planned FTTP equipment for me hadn't been installed but that they could associate my address with the fibre infrastructure installed for my neighbours. The next day I was able to place an order - the BTW checker showed KCI2 Assure for the installation. The BT USO team was quite surprised that this happened so quickly.

A Kelly Communications engineer turned up a week later saying that I would be connected to the CBT 5 poles away but he would need a 350m CBT cable which he didn't carry. A week later he was back and spent a day installing the cable. I am sure that this was not easy as he was on his own with just a ladder and there is a tree in our garden between the final pole and our house. The engineer was really helpful and routed the cable and fitted the CSP exactly where I wanted it (which was not the same place as the existing copper connection). A few days later, on schedule, Openreach came and completed the installation.

I will never know why I was excluded initially given that the fibre ran past my house, but with perseverance and all your help I got the result that I wanted.

Thanks again for all your help. William

Edited by WFH1 (Sun 06-Mar-22 13:57:41)

That’s excellent William. What a great result - perseverance pays off in the end!!

Enjoy your new connection.

WFH1

Great news , glad your persistence paid off.

Enjoy your new connection.

I always find it strange that OR sometimes cant climb the pole without someone on the ground as backup but their contractors can..

Contractors get paid per job completed so are often prepared to skip a bit of safety protocol to get the job done.
Openreach employees are obliged to follow the guidelines laid down or risk disciplinary action .