In reply to a post by Pheasant:

12 days and counting at £5.08 per day…

That is at least something. Will this just be credited to my bill once the install actually takes place, no later than 30 calendar days?

Should be by rights. Worth reminding Sky that the clock is ticking…

Sky have actually been very good. The issue here is Openreach, as it was getting the build completed to actually allow me to place an order at all.

Once your FTTP is up and working these delays will be a distant memory

In reply to a post by dect:

Once your FTTP is up and working these delays will be a distant memory

I hope so! I am just dreading that once the digging work is completed, being told that I need to wait another few weeks for an appointment to get the ONT installed.

In reply to a post by ceepan:

I am just dreading that once the digging work is completed, being told that I need to wait another few weeks for an appointment to get the ONT installed.

Sadly you're likely to get whatever the next appointment date is so try to be positive that the dig is completed rather than the additional time for ONT to be installed. If you're still unhappy try to politely put a bit of pressure on Sky when you get to that point and remind them about the compensation raking up.

In reply to a post by dect:

In reply to a post by ceepan:

I am just dreading that once the digging work is completed, being told that I need to wait another few weeks for an appointment to get the ONT installed.

Sadly you're likely to get whatever the next appointment date is so try to be positive that the dig is completed rather than the additional time for ONT to be installed. If you're still unhappy try to politely put a bit of pressure on Sky when you get to that point and remind them about the compensation raking up.

I'm trying to stay positive. It just seems a poor system that I can't have an appointment for the ONT booked knowing that they are doing the dig tomorrow. If there are issues then the appointment can be cancelled.

You could find that Openreach compensation isn’t due…, when your area was surveyed for FTTP , your address should have been visually checked , if a potential issue was spotted , then the address is marked up as possible issues for ‘service delivery on the day ‘ and any date given is provisional…., if the survey got it wrong and marked the address as no issues but there is one , then OR are on the hook for compensation…as Sky are your provider , OR compensation is between OR and Sky…what ( if anything) you are entitled to is between Sky and you.

Edited by Iniltous (Wed 16-Mar-22 10:35:34)

In reply to a post by Iniltous:

You could find that Openreach compensation isn’t due…, when your area was surveyed for FTTP , your address should have been visually checked , if a potential issue was spotted , then the address is marked up as possible issues for ‘service delivery on the day ‘ and any date given is provisional…., if the survey got it wrong and marked the address as no issues but there is one , then OR are on the hook for compensation…as Sky are your provider , OR compensation is between OR and Sky…what ( if anything) you are entitled to is between Sky and you.

Clearly an OR mistake as should never have been '1 Stage' install for a property which needs a dig from boundary to property to get the fibre cable in.

In reply to a post by Iniltous:

You could find that Openreach compensation isn’t due…, when your area was surveyed for FTTP , your address should have been visually checked , if a potential issue was spotted , then the address is marked up as possible issues for ‘service delivery on the day ‘ and any date given is provisional…., if the survey got it wrong and marked the address as no issues but there is one , then OR are on the hook for compensation…as Sky are your provider , OR compensation is between OR and Sky…what ( if anything) you are entitled to is between Sky and you.

Openreach don’t come into it.

The Ofcom automatic compensation scheme applies between the ISP and customer. Of course the ISP must have signed up to the scheme. Sky have. My understanding is that Sky agreed an install date with the OP and it was not delivered on that date. Quite simply Sky are on the hook for that.

Matters beyond that (database errors, incorrect teams available on the day etc etc) are matters between Sky and Openreach to resolve amongst themselves and have nothing to do with the OP - certainly from a monetary/compensation perspective.